Subject: Homebox_Pre-shift sessions_27/5/2021
From: Alan Ninan <[email-masked]>
To: saurabh <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 27 May 2021 18:31:52 -0700 (MST)

Hi All ! 

Please find below, details of pre-shift sessions conducted on 27/5/2021. 

Points discussed:- 

    * Understanding SLA- Response time & Resolution time 
    * Discussed about being active on dashboard and the importance of FTR time 
    * Self-introduction with the team 

Attendees:- 

Agent Name 	08:00-17:00 	09:00-18:00 	10:00-19:00 	10:30-19:30 	12:30-21:30 	13:30-22:30 	23:00-08:00 	OFF/NA 
Abu Sufian 	- 	- 	- 	- 	- 	- 	- 	NA 
Adam Yousif 	- 	- 	- 	- 	- 	Present 	- 	- 
Amir Abdul Aziz 	- 	- 	Present 	- 	- 	- 	- 	- 
Amr Khalil 	- 	Present 	- 	- 	- 	- 	- 	- 
Ankit Kumar 	- 	- 	- 	- 	- 	- 	- 	OFF 
Hasan Nour 	- 	- 	- 	- 	Present 	- 	- 	- 
Ibrahem Mahmoud 	- 	- 	- 	- 	- 	- 	Present 	- 
javed aslam 	- 	- 	- 	- 	Present 	- 	- 	- 
Jok Kuol 	Present 	- 	- 	- 	- 	- 	- 	- 
malek al hosan 	- 	- 	- 	- 	Present 	- 	- 	- 
Mamoon Alsadig 	- 	- 	- 	- 	- 	- 	- 	NA 
Mohammed Ali 	- 	- 	- 	- 	- 	- 	- 	OFF 
Mohammed Faizan 	- 	- 	- 	- 	- 	- 	- 	NA 
Mohd Iqbal 	- 	- 	- 	- 	Present 	- 	- 	- 
Mosab Mohammed 	- 	- 	- 	- 	- 	- 	- 	OFF 
Qeyamuddin 	- 	- 	- 	- 	Present 	- 	- 	- 
Rabea 	- 	- 	- 	- 	- 	- 	- 	NA 
Rami 	- 	- 	- 	- 	Present 	- 	- 	- 
Saleh 	- 	- 	- 	- 	Present 	- 	- 	- 
Sreelal C. T. 	- 	- 	- 	- 	- 	- 	- 	OFF 
Syed Ataullah 	- 	- 	- 	- 	Present 	- 	- 	- 
Waseem Khan 	- 	- 	- 	- 	- 	Present 	- 	- 
Yahkoob 	- 	- 	- 	- 	Present 	- 	- 	- 
Yasser 	- 	- 	- 	- 	- 	- 	- 	NA 
Grand Total 	1 	1 	1 	0 	9 	2 	1 	9 

Note:- 'NA' depicts not available however, as yesterday was first day for pre-shifts and some of the agents could not connect on time are also marked as "NA". Henceforth, will mention late joiners separately. 
This daily activity is planned exactly 15 mins prior to the agent shift timing however, agents are allowed to connect proactively in their break timings in-case they missed out the actual session. 

Regards, 
Alan Ninan 
Process Trainer 
[email-masked]