Subject: RE: [#2080472] - Order no : 6451678761 on 16-11-2019
From: Yahia Taha <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 27 May 2021 13:46:41 +0000

Hi Niren,

Could you please ask Mohd Adeel promised the customer for replacement or return based on what? Item was used for 17 months and as per WH manager the spots are part of the item material.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Sunday, May 23, 2021 1:01 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: RE: [#2080472] - Order no : 6451678761 on 16-11-2019

Dear Mr. Yahia,

FYI

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ceb55ffdc680d4e8afa4f08d91dd19b1a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573608342869404%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IcdwJFmJ0q9stNUJnQz3y0kIyw%2BixGsnFhnpDMdSWU4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ceb55ffdc680d4e8afa4f08d91dd19b1a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573608342879363%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=O9YCFu%2By1JdtwQ1HDG1uNIoKRQcQtqOBYJy64vNpSrA%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 23, 2021 12:54 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>; Shajid Rahman <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Hcmadina Wh <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2080472] - Order no : 6451678761 on 16-11-2019

External email sender, please take precaution.
Dear Hamza

Please update whether you have called the cx or not

REGARDS
The Support Team
On Tue, 11 May at 1:48 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear Hamza

Please call the customer and explain.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ceb55ffdc680d4e8afa4f08d91dd19b1a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573608342879363%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=j7%2FAk%2FFU1ifDus9HhdL8p5bV5KJYlXHA3cjd2y8R2TM%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ceb55ffdc680d4e8afa4f08d91dd19b1a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573608342889316%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JObkJ21AwnipfpeP1kFOyN3g95CqDNKYDO4f2xEd8eM%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 11, 2021 9:32 AM
To: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Shajid Rahman <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2080472] - Order no : 6451678761 on 16-11-2019

Dear Naiju,

Bratin can't take call.

The White spot is mentioned in POD by customer during delivery?  Please confirm.

As per online picture, nature itself having some white dot!!

Dear Yahia - Kindly call the customer and convince or else if you want more clarity on inspection please do let us know.

[Image removed by sender.]

Thanks

Shamsheer.M.K
Home
WH Manager
Jeddah

Mobile: +966 54 023 2506  EXT: 2313
Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender.][Image removed by sender. image004][Image removed by sender.]
[Image removed by sender.][Image removed by sender.][Image removed by sender.]

From: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 10, 2021 10:39 PM
To: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2080472] - Order no : 6451678761 on 16-11-2019

Dear Bratin ,

We need your assistance to close this issue. The detail is as follows:

1. Delivery done on 24.11.2019.
2. Please find attached snapshot of the items.
3. There are some white spot available on the items. This is a quality issue.
4. Customer wants full replacement or return.
5. But as per trail mail we do not have stock to replace the item.
6. Customer want the replacement. Kindly confirm for further process

Regards,

Naiju

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 10, 2021 6:56 PM
To: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2080472] - Order no : 6451678761 on 16-11-2019

External email sender, please take precaution.
Hi Team,

Cx is following up the complaint, kindly update. there is no update on the CRM,

Order : 6451678761
CRM : 2512874

Kindly action.
________________________
Thanks & Regards
The Support Team.
On Sat, 10 Apr at 7:22 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Cx is following up the complaint, kindly update. there is no update on the CRM,

Order : 6451678761
CRM : 2512874

Kindly action.
________________________
Thanks & Regards
The Support Team.
On Sun, 14 Mar at 2:15 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Cx is following up the complaint, kindly update.

Order : 6451678761
CRM : 2512874

Kindly action.
________________________
Thanks & Regards
The Support Team.

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2080472:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com