Subject: Points of improvement - Homebox.
From: Niren Dsouza <[email-masked]>
To: deeksha <[email-masked]>
Cc: Alan Ninan <[email-masked]>
Date: Wed, 26 May 2021 08:05:54 -0700 (MST)

Findiings of QA. 

1. Agents putting in [email-masked]/ or CC internal email addresses when replying to cx. Feedback given, no such mistakes repeated since 15th May onwards. 
Tickets - 2575073,2440466, 2470922, 2584549 

2. Soft skills. Team is either apologising profusely at the smallest of complaints or otherwise not empathising enough/ at the right time when getting a complaint. 
Tickets - 2601038, 2602428 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]