Subject: Daily performance summary for LiveSalesman team for May 25th, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Wed, 26 May 2021 07:44:45 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 25th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	HomeBox UAE 	Grand Total 
Abu Sufian 			10 			10 
Amir Aziz 				7 		7 
Ankit Kumar 			6 		12 	18 
Apoorv Joshi 			1 			1 
Hasan Nour 	13 					13 
Ibrahem Mahmoud 			14 			14 
Jok Kuol 			17 			17 
Mohammad Faizan 			16 			16 
Mohammed Ali 					20 	20 
Mohd Adeel Akhter 	4 					4 
Mosab Mohammed Abdalla Nasreldin 		3 	15 		5 	23 
No Agent 					2 	2 
Sreelal.t CT 		2 	34 			36 
Waseem Ahemad . Khan 			26 			26 
Grand Total 	17 	5 	139 	7 	39 	207 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	29 	28 
ankit KUMAR 	20 	18 
Ibrahem Mahmoud 	31 	31 
JOK KUOL 	60 	60 
Mohammad Faizan 	42 	41 
mosab nasreldin 	45 	43 
Niren Dsouza 	0 	0 
Sreelal ct 	61 	52 
waseem khan 	67 	64 
Grand Total 	355 	337 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (HH) 	2 
		Delivery Status 	24 
		Reschedule Delivery 	1 
		(blank) 	1 
	Delivery Related Total 		29 
	Product Complaint 	Complaint within Warranty 	14 
	Product Complaint Total 	14 
	Refunds and Cancelations 	Cancelation 	11 
		Refunds after Return 	2 
		Return item not received 	1 
		Return Request Initiation 	3 
	Refunds and Cancelations Total 	17 
Customer Services Total 			60 
No Answer 	No Answer 	No Answer 	5 
	No Answer Total 		5 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
No Answer Total 			7 
PreSales 	Other Enquiry 	Payment Methods 	3 
		Promo Code 	1 
		Store Availability 	21 
		Website/App Issues 	2 
	Other Enquiry Total 		27 
	Policy Related 	Delivery Cost 	4 
		Delivery Time 	5 
	Policy Related Total 		9 
	Product Related 	Combo 	3 
		Product Specification 	34 
		(blank) 	2 
	Product Related Total 		39 
	(blank) 	(blank) 	9 
	(blank) Total 		9 
PreSales Total 			84 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			151 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	5-6 days 	7-10 days 	Grand Total 
Amir Aziz 	2 			2 
Ankit Kumar 	2 			2 
Hasan Nour 	9 			9 
Mohd Adeel Akhter 	5 	1 	1 	7 
No Agent 	1 			1 
Grand Total 	19 	1 	1 	21 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abu Sufian 	4 	1 			1 		6 
Adam musa yagoub yousif 	1 					1 	2 
Ankit Kumar 		1 	2 				3 
Ibrahem Mahmoud 				1 			1 
Jok Kuol 	1 		1 			1 	3 
Mohammad Faizan 	1 						1 
Mosab Mohammed Abdalla Nasreldin 	3 		1 	2 			6 
Sreelal.t CT 	5 	1 	1 			1 	8 
Waseem Ahemad . Khan 		1 					1 
Grand Total 	15 	4 	5 	3 	1 	3 	31 

    * Total count of ageing for emails( UAE) : 
Emails (UAE) 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Ankit Kumar 	12 		1 	2 	15 
Mohammad Faizan 	1 				1 
Mohammed Ali 	13 		1 		14 
Mosab Mohammed Abdalla Nasreldin 	1 	1 			2 
No Agent 	1 				1 
Sreelal.t CT 	2 				2 
Grand Total 	30 	1 	2 	2 	35 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]