Subject: RE: Citrix ID's follow up - Request Number: REQ0283199
From: Ali Abdelrahem Almozain <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Yahia Taha <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 26 May 2021 09:55:26 +0000

Dears,

Kindly check the attached mail and the following and add it next to the name in the GCRM & GDMS form,

as per the request Citrix id's has been created for said consultants

please find the details below

Note: Citrix account will validate till 25-Nov-2021, to extend the access

please raise the SR for extension

LSM_NirenD - Already existing reset the password
LSM_SyedA
LSM_MamoonA
LSM_AmrK
LSM_HasanN
LSM_MalekA
LSM_YahkoobE
LSM_MohdI
LSM_YasserW
LSM_RamiK
LSM_JavedA
LSM_RabeaM
LSM_SalehA
LSM_QeyamuddinL

Password: Welcome@123<mailto:Welcome@123>

Best Regards
Ali Al-Mozain
Customer Care Center - Home Box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7Cbe3d9703ab9843a17ed308d8103d701a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637277203353988818&sdata=72UWlrqrfpO%2BQnnrxpLkrrkP04tFSl3g2X4qF81LVpg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7Cbe3d9703ab9843a17ed308d8103d701a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637277203353988818&sdata=G1%2BdPm5yAkpaCukWxKbzEPSkanzWNsp1sxiZ9lrQQvY%3D&reserved=0>
[lg][hb]

From: Ali Abdelrahem Almozain
Sent: Wednesday, May 26, 2021 11:40 AM
To: Niren Dsouza <[email-masked]>
Cc: Yahia Taha <[email-masked]>; deeksha <[email-masked]>; saurabh <[email-masked]>
Subject: RE: Citrix ID's follow up - Request Number: REQ0283199

Hi Niren,

Need Employee Signature and make the same for another 13 employees and send it all in the same mail.

(Please clarify the employee's name and the information in the saved file address)

Example  (GCRM - Niren Dsouza)

Best Regards
Ali Al-Mozain
Customer Care Center - Home Box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7Cbe3d9703ab9843a17ed308d8103d701a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637277203353988818&sdata=72UWlrqrfpO%2BQnnrxpLkrrkP04tFSl3g2X4qF81LVpg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7Cbe3d9703ab9843a17ed308d8103d701a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637277203353988818&sdata=G1%2BdPm5yAkpaCukWxKbzEPSkanzWNsp1sxiZ9lrQQvY%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 11:36 PM
To: Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>
Cc: Yahia Taha <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Citrix ID's follow up - Request Number: REQ0283199

External email sender, please take precaution.
Hi Ali,

Please find the forms attached.
Do let me know if you need any more information as this is the format we followed for UAE as well.

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Ali Abdelrahem Almozain" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 1:38:38 PM
Subject: RE: Citrix ID's follow up - Request Number: REQ0283199

Hi @Niren Dsouza<mailto:[email-masked]>,

Request Number: REQ0283199 for Reset Citrix Password

Please fill out the attached form and ask the employee to sign it and send it back to me so that I can submit a GCRM ​​and GDMS access request.

Best Regards
Ali Al-Mozain
Customer Care Center - Home Box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233318277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C2o7z1klCE2ulM4IEuDSwHgXBkMoZruR2%2BF1LU1i99E%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233318277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Yz6UI0oO0iIdjxJdxlT4IRCablGfMlupKmaE2yge6PU%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 22, 2021 6:52 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Citrix ID's follow up

External email sender, please take precaution.
Hi Yahia,
Please find the joining dates as mentioned under.

Niren Dsouza
[email-masked]<mailto:[email-masked]>
05-08-2020
Syed Ataullah
[email-masked]<mailto:[email-masked]>
24-03-2021
.Mamoon Alsadig
[email-masked]<mailto:[email-masked]>
12-03-2021
Amr Khalil
[email-masked]<mailto:[email-masked]>
22-02-2021
Hasan Nour
[email-masked]<mailto:[email-masked]>
17-03-2021
Malek al hosan
[email-masked]<mailto:[email-masked]>
03-05-2021
Yahkoob Erachat
[email-masked]<mailto:[email-masked]>
03-05-2021
Mohd Iqbal
[email-masked]<mailto:[email-masked]>
03-05-2021
Yasser Walid
[email-masked]<mailto:[email-masked]>
03-05-2021
Rami Kassam
[email-masked]<mailto:[email-masked]>
03-05-2021
javed aslam
[email-masked]<mailto:[email-masked]>
03-05-2021
Rabea Mohammed
[email-masked]<mailto:[email-masked]>
03-05-2021
Saleh Ahmed
[email-masked]<mailto:[email-masked]>
03-05-2021
Qeyamuddin
[email-masked]<mailto:[email-masked]>
03-05-2021

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "Ali Abdelrahem Almozain" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 3:58:27 PM
Subject: RE: Citrix ID's follow up

Hi Niren,

Yes please share them.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233318277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C2o7z1klCE2ulM4IEuDSwHgXBkMoZruR2%2BF1LU1i99E%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233328232%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jama9xAnxX5zeI1sblVd%2BQ4EoHVG51XCY4%2B395qIEqA%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 1:09 PM
To: Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>
Cc: Yahia Taha <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Citrix ID's follow up

External email sender, please take precaution.
Hi Yahia,

As you may know we're in an offshore center so we do not have HRMS.
Please advise if you still require joining dates for the employees.

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Ali Abdelrahem Almozain" <[email-masked]<mailto:[email-masked]>>
To: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>, "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 4:50:14 AM
Subject: RE: Citrix ID's follow up

Hi @Niren Dsouza<mailto:[email-masked]>,

Kindly inform with HRMS & Joining date to each employee.

Best Regards
Ali Al-Mozain
Customer Care Center - Home Box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233328232%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=I4u6prwouCqcFX4uabODPUbn%2B5yGiJX%2FCAPBFPqcjdk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233338192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZDvtTOPE7LyM46wxoYOb3ATRyKOAvw24lPStAPlXTaU%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 17, 2021 11:29 PM
To: Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Citrix ID's follow up

@Ali Abdelrahem Almozain<mailto:[email-masked]> please raise request to IT.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233338192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QZYWRNb9SVjbQ67MbEP%2BuRyofumxKmhdv%2Fl3NjY8mj8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233338192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZDvtTOPE7LyM46wxoYOb3ATRyKOAvw24lPStAPlXTaU%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 17, 2021 4:07 PM
To: saurabh <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Citrix ID's follow up

External email sender, please take precaution.
Hi Yahia,

Please find the list of names of agents for whom we would require ID's created and login's for Citrix as well as Hybris.

1
Niren Dsouza
[email-masked]<mailto:[email-masked]>
2
Syed Ataullah
[email-masked]<mailto:[email-masked]>
3
.Mamoon Alsadig
[email-masked]<mailto:[email-masked]>
4
Amr Khalil
[email-masked]<mailto:[email-masked]>
5
Hasan Nour
[email-masked]<mailto:[email-masked]>
6
Malek al hosan
[email-masked]<mailto:[email-masked]>
7
Yahkoob Erachat
[email-masked]<mailto:[email-masked]>
8
Mohd Iqbal
[email-masked]<mailto:[email-masked]>
9
Yasser Walid
[email-masked]<mailto:[email-masked]>
10
Rami Kassam
[email-masked]<mailto:[email-masked]>
11
javed aslam
[email-masked]<mailto:[email-masked]>
12
Rabea Mohammed
[email-masked]<mailto:[email-masked]>
13
Saleh Ahmed
[email-masked]<mailto:[email-masked]>
14
Qeyamuddin
[email-masked]<mailto:[email-masked]>

Please let me know if you require any more information.
Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
To: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
Cc: "Nishikant Sethi, TCS" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 11, 2021 6:26:13 PM
Subject: Re: Citrix ID's follow up

Hi Yahia,

Any progress on this?
We will need those logins to effectively adhere to timelines and SLA's.
Also I would like to remind you that we are still using your personal ID for Hybris login. We do not have any login for that yet.

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
To: "Nishikant Sethi, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 6, 2021 6:25:21 PM
Subject: RE: Citrix ID's follow up

@Nishikant Sethi (TCS)<mailto:[email-masked]> kindly advise.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233348146%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R4kL130orKDFQUmq2k%2BoJZ3VlKL%2FMJlsLI%2FCaZjNlzQ%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233348146%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1wIPj3GTjZwbMGQsKaedTjgjRmhvXj%2BHw2SZtUCK7Cg%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 6, 2021 1:19 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Subject: Citrix ID's follow up

External email sender, please take precaution.
Hi Yahia,
I hope this finds you well.

We have been recently informed that the Citrix ID's that we have been using are to be used solely for the UAE.
As such we would be needing separate, unique login ID's for the agents who are supporting KSA.
These login's are separate from the CRM/GDMS login's that have already been allotted to us. We also require login ID's for Citrix for the same.
Please do let me know what information you require from me to get the same issued.

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7C854d02191f4143d960d208d91ef37e33%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574854233358103%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BpsLHGF0PCKC6z5nf7Uqsv6iHhkqG%2B1FNFWuey6C6O8%3D&reserved=0>

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Subject: SCTASK0417924 - Citrix ID creation
From: IT Service <[email-masked]>
To: Ali Abdelrahem Almozain <[email-masked]>
Cc: Ali Abdelrahem Almozain <[email-masked]>
Date: Wed, 26 May 2021 09:13:49 +0000

Dear Ali,

as per the request Citrix id's has been created for said consultants

please find the details below

Note: Citrix account will validate till 25-Nov-2021, to extend the access

please raise the SR for extension

LSM_NirenD - Already existing reset the password
LSM_SyedA
LSM_MamoonA
LSM_AmrK
LSM_HasanN
LSM_MalekA
LSM_YahkoobE
LSM_MohdI
LSM_YasserW
LSM_RamiK
LSM_JavedA
LSM_RabeaM
LSM_SalehA
LSM_QeyamuddinL

Password: Welcome@123<mailto:Welcome@123>

Ref:MSG14030817_SgkTQYTYmNNlDDwiGwe