Subject: RE: Customer Bad Experience
From: Murtaza Kutiyanawala <[email-masked]>
To: Ankit Arora <[email-masked]>, Shadab Ahmed Khan <[email-masked]>
Cc: Sameer Sadiq <[email-masked]>, Mansoor Khan <[email-masked]>, Faizal Maradeya <[email-masked]>, Somaskandan Karthikeyan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>, Yunis Fakrudeen <[email-masked]>
Date: Wed, 26 May 2021 08:32:29 +0000

Hi Ankit,

I tried calling the customer but no answer, Shadab called me this morning informing about this case.

I will keep a follow up and talk to the customer and arrange the pullout as per customers availability.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Ankit Arora <[email-masked]>
Sent: Wednesday, May 26, 2021 11:57 AM
To: Shadab Ahmed Khan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Cc: Sameer Sadiq <[email-masked]>; Mansoor Khan <[email-masked]>; Faizal Maradeya <[email-masked]>; Somaskandan Karthikeyan <[email-masked]>
Subject: RE: Customer Bad Experience

@Murtaza Kutiyanawala<mailto:[email-masked]>,Put this as a closed CRM with driver details so that we have records in the system as well.

@Shadab Ahmed Khan<mailto:[email-masked]> Has some one called the customer or you want us to call.

@Yunis Fakrudeen<mailto:[email-masked]> Kindly look into the customer review received for a delivery team and let me know your plan of action as this will happen repeatedly with the same team.

    Thanking you in Anticipation

Ankit Arora
Busniess Development Mananger

T   :  +971 4 517 2300
M  :  +971 502102053
F   :  +971 4 517 2386
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C557ba6aab2dd48ffc50108d9201be0de%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637576126366301006%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n7Ze9uxlBsKc1GPksWUR9jFk5vRSN7CUapiIKn1nEuE%3D&reserved=0>

From: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
2Sent: Wednesday, May 26, 2021 10:50 AM
To: Ankit Arora <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Mansoor Khan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: Customer Bad Experience
Importance: High

Dear Team,

This message we have received today : As discussed yesterday "DA behavior affecting our Brand."

Check customer comment highlighted Invoice : 29038101643620210520. Kindly arrange call for the customer.

Thanks,
[A close up of a sign  Description automatically generated]
  Shadab Khan
  Sr. Executive Ecom.
   M  :  +971 506586045
   Landmark Tower, Dubai Marina
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C557ba6aab2dd48ffc50108d9201be0de%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637576126366301006%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n7Ze9uxlBsKc1GPksWUR9jFk5vRSN7CUapiIKn1nEuE%3D&reserved=0>

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