Subject: RE: Missing Parts/Accessory - NAED40024678268-4
From: Murtaza Kutiyanawala <[email-masked]>
To: hbpending uae <[email-masked]>, Yunis Fakrudeen <[email-masked]>
Cc: Mansoor Khan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>, Shadab Ahmed Khan <[email-masked]>
Date: Wed, 26 May 2021 07:06:18 +0000

Hi Manju / Yunis,

As per the below CRM please arrange the missing part to be delivered ASAP.

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2816300
5/24/2021 2:59:27 PM
29041101983020210502
NN-ALI ALMANSOORAI
0502544422
CTD Pending
cx not responding to our call & no alternative number.
CLS
214322
More<javascript:openpopup('2816300','AE')>
2816283
5/24/2021 2:56:28 PM
29041101983020210502
NN-ALI ALMANSOORAI
0502544422
CTD Exceptions
Ref CRM: 2807339 - cx not available. cx cannot accept the Pending Delivery today. Kindly Check & Needful. Team: Khasif Mohd
CLS
169237
More<javascript:openpopup('2816283','AE')>
2807339
5/21/2021 9:09:54 PM
29041101983020210502
NN-ALI ALMANSOORAI
0502544422
Complaints
Cx complaining that the screws are missing and the small stand that should be in the middle.
OPN
5001084
More<javascript:openpopup('2807339','AE')>

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Shadab Ahmed Khan <[email-masked]>
Sent: Wednesday, May 26, 2021 10:00 AM
To: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Niren Dsouza <[email-masked]>
Cc: Mansoor Khan <[email-masked]>
Subject: FW: Missing Parts/Accessory - NAED40024678268-4

Hi @Murtaza Kutiyanawala<mailto:[email-masked]> / @Niren Dsouza<mailto:[email-masked]>

Missing part and delivery issue. : 29041101983020210502

Remarks from Noon.

Hi Partner,

As per the customer the DA contacted her yesterday and he asked again about her location but didn't deliver the missing parts yet, Cx claims that when they delivered the item at the first place the location was in Abu Dhabi and she is willing to let them deliver the missing parts to AD again without installation if they will not be able to deliver it to Al siala. Please note that the customer asked to let the seller contact her so she can send him pics for the missing parts. Kindly check the below address and share it with the seller so either he will deliver the missing parts to Al siala and install it or deliver it to the below location.

AD-Alkhaldiya - Ahlia Tower-block C -Flat 1308

Kindly align with the customer

Thanks
Shadab Khan

On Sat, May 22, 2021 at 9:30 AM Sanchit Gandotra <[email-masked]<mailto:[email-masked]>> wrote:

Hi Partner

Kindly make sure they will visit the Customer at this address
Al siala / vali 172, 7HPH3QF5+W8, Ruwais, ae

Many Thanks

Sanchit

On Thu, May 20, 2021 at 11:12 AM Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Sanchit Gandotra<mailto:[email-masked]>

We will schedule a technician visit and will be closed by Monday.

Thanks
Shadab Khan

From: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 20, 2021 9:31 AM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Kit Logarta <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Missing Parts/Accessory - NAED40024678268-4

External email sender, please take precaution.

Hi Partner

Customer Claims : Customer claims that the product came without the screws and the small stand that should be in the middle.

PFA the Images .

Many Thanks

Sanchit

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com