Subject: Re: Daily performance summary for LiveSalesman team for May 24th, 2021
From: Niren Dsouza <[email-masked]>
To: Ankit Arora <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, deepak devasia <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Tue, 25 May 2021 10:10:15 -0700 (MST)

Hi Ankit, 
Noted. Will implement from here on. 

Regards 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Ankit Arora" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "deepak devasia" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Nalineedhar Kasibhatla" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "tejendra singh" <[email-masked]>, "Shahzeen Rizvi" <[email-masked]>, "faizal maradeya" <[email-masked]> 
Sent: Tuesday, May 25, 2021 6:58:06 PM 
Subject: RE: Daily performance summary for LiveSalesman team for May 24th, 2021 

Hi Niren, 

Can you just share UAE data to us and KSA data to the KSA team only. 

Thanking you in Anticipation 

	

Ankit Arora 

Busniess Development Mananger 

T : +971 4 517 2300 

M : +971 502102053 

F : +971 4 517 2386 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Niren Dsouza <[email-masked]> 
Sent: Tuesday, May 25, 2021 5:18 PM 
To: Deepak Devasia <[email-masked]>; saurabh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Cc: deeksha <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Ankit Arora <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Faizal Maradeya <[email-masked]> 
Subject: Daily performance summary for LiveSalesman team for May 24th, 2021 

External email sender, please take precaution. 

Good day. 

I hope this finds you well. 

Please find listed below the performance data for the LiveSalesman team for May 19th, 2021. 

    * Total tickets created : 

Total tickets created 	

Groups 						

Agents 	

Facebook KSA HB 	

Facebook UAE HB 	

Whatsapp open 	

Whatsapp resolved 	

Emails KSA 	

Emails UAE 	

Grand Total 

Abu Sufian 				

22 			

22 

Adam musa yagoub yousif 			

4 	

17 			

21 

Ankit Kumar 				

1 		

14 	

15 

Hasan Nour 					

1 		

1 

Ibrahem Mahmoud 				

18 			

18 

Javed Aslam 					

5 		

5 

Jok Kuol 			

6 	

21 			

27 

Malek Hosan 					

15 		

15 

Manmoon Alsadig Haroon Adam 					

8 		

8 

Mohammad Faizan 				

21 			

21 

Mohammed Ali 						

21 	

21 

Mohd Adeel Akhter 	

8 	

14 					

22 

Mohd Iqbal 					

5 		

5 

Mosab Mohammed Abdalla Nasreldin 			

8 	

23 			

31 

Qeyamuddin Lsm 					

11 		

11 

RAMI KASSAM 					

7 		

7 

Saleh Ahmed 					

8 		

8 

Sreelal.t CT 			

1 	

30 			

31 

Yahkoob Erachat 					

16 		

16 

Grand Total 	

8 	

14 	

19 	

153 	

76 	

35 	

305 

    * Total Whatsapp chats : 

Agents 	

Total chats assigned 	

Total chats resolved 

Abu sufian 	

52 	

48 

adam yousif 	

63 	

60 

ankit KUMAR 	

2 	

2 

Ibrahem Mahmoud 	

43 	

43 

JOK KUOL 	

70 	

70 

Mohammad Faizan 	

62 	

52 

mosab nasreldin 	

46 	

56 

Sreelal ct 	

59 	

52 

Grand Total 	

397 	

383 

    * Whatsapp chat type: 

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

Delivery Related 	

Day of Delivery - Status 	

2 

Delayed Delivery (Furniture) 	

2 

Delayed Delivery (HH) 	

1 

Delivery Status 	

36 

Reschedule Delivery 	

4 

(blank) 	

5 

Delivery Related Total 		

50 

Product Complaint 	

Complaint within Warranty 	

10 

Product Complaint Total 	

10 

Refunds and Cancelations 	

Cancelation 	

8 

Refund for Other reason 	

1 

Refunds after Return 	

6 

Return item not received 	

1 

Return Request Initiation 	

4 

(blank) 	

1 

Refunds and Cancelations Total 	

21 

(blank) 	

(blank) 	

18 

(blank) Total 		

18 

Customer Services Total 			

99 

Mattress Related 	

Post-Sales 	

Product Complaints 	

1 

Post-Sales Total 		

1 

Mattress Related Total 			

1 

No Answer 	

No Answer 	

No Answer 	

9 

No Answer Total 		

9 

(blank) 	

(blank) 	

4 

(blank) Total 		

4 

No Answer Total 			

13 

PreSales 	

Other Enquiry 	

Offers 	

1 

Payment Methods 	

4 

Store Availability 	

16 

Store Location 	

2 

Using Shukran Points 	

1 

Other Enquiry Total 		

24 

Policy Related 	

Delivery Cost 	

6 

Delivery Time 	

2 

Policy Related Total 		

8 

Product Related 	

Pricing 	

1 

Product Specification 	

44 

(blank) 	

1 

Product Related Total 		

46 

(blank) 	

(blank) 	

6 

(blank) Total 		

6 

PreSales Total 			

84 

(blank) 	

(blank) 	

(blank) 	

(blank) Total 		

(blank) Total 			

Grand Total 			

197 

    * Total count of ageing for Facebook: 

Facebook 	

Ageing 			

Agents 	

0-2 days 	

5-6 days 	

7-10 days 	

Grand Total 

Amir Aziz 	

4 			

4 

Mohd Adeel Akhter 	

16 	

1 	

1 	

18 

Niren Dsouza 		

1 		

1 

Grand Total 	

20 	

2 	

1 	

23 

    * Total count of ageing for Whatsapp: 

Whatsapp 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

11-15 days 	

+15 days 	

Grand Total 

Abu Sufian 	

5 	

1 			

2 		

8 

Adam musa yagoub yousif 	

3 						

3 

Amir Aziz 		

1 					

1 

Ankit Kumar 		

1 	

2 			

1 	

4 

Jok Kuol 	

2 	

1 				

1 	

4 

Mosab Mohammed Abdalla Nasreldin 		

1 		

2 			

3 

Sreelal.t CT 	

5 	

1 				

2 	

8 

Waseem Ahemad . Khan 	

1 						

1 

Grand Total 	

16 	

6 	

2 	

2 	

2 	

4 	

32 

    * Total count of ageing for emails( UAE) : 

Emails UAE 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

11-15 days 	

+15 days 	

Grand Total 

Ankit Kumar 	

12 	

1 	

1 	

2 	

2 	

2 	

20 

Mohammed Ali 	

16 	

1 					

17 

Mosab Mohammed Abdalla Nasreldin 	

1 						

1 

Sreelal.t CT 	

2 						

2 

Grand Total 	

31 	

2 	

1 	

2 	

2 	

2 	

40 

    * Total count of ageing for emails( KSA) : 

Emails KSA 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

11-15 days 	

+15 days 	

Grand Total 

Amr Khalil 	

3 	

3 		

2 	

1 	

5 	

14 

Hasan Nour 	

1 		

1 			

12 	

14 

Javed Aslam 	

5 	

4 	

2 		

1 	

4 	

16 

Malek Hosan 	

12 	

1 		

3 		

4 	

20 

Manmoon Alsadig Haroon Adam 	

1 	

2 		

2 		

16 	

21 

Mohd Adeel Akhter 	

1 			

1 	

1 	

7 	

10 

Mohd Iqbal 	

3 	

4 	

5 	

5 	

2 	

3 	

22 

Qeyamuddin Lsm 	

10 	

3 	

1 		

1 	

2 	

17 

RAMI KASSAM 	

2 		

2 			

1 	

5 

Saleh Ahmed 	

16 	

1 			

1 	

1 	

19 

Yahkoob Erachat 	

12 	

6 	

2 	

1 		

4 	

25 

Grand Total 	

66 	

24 	

13 	

14 	

7 	

59 	

183 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

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