Subject: RE: Daily performance summary for LiveSalesman team for May 24th, 2021
From: Ankit Arora <[email-masked]>
To: Niren Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Deepak Devasia <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Tejendra Singh <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Faizal Maradeya <[email-masked]>
Date: Tue, 25 May 2021 13:28:06 +0000

Hi Niren,

Can you just share UAE data to us and KSA data to the KSA team only.

    Thanking you in Anticipation

Ankit Arora
Busniess Development Mananger

T   :  +971 4 517 2300
M  :  +971 502102053
F   :  +971 4 517 2386
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Tuesday, May 25, 2021 5:18 PM
To: Deepak Devasia <[email-masked]>; saurabh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Ankit Arora <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for May 24th, 2021

External email sender, please take precaution.
Good day.
I hope this finds you well.
Please find listed below the performance data for the LiveSalesman team for May 19th, 2021.

  *   Total tickets created :
Total tickets created
Groups
Agents
Facebook KSA HB
Facebook UAE HB
Whatsapp open
Whatsapp resolved
Emails KSA
Emails UAE
Grand Total
Abu Sufian
22
22
Adam musa yagoub yousif
4
17
21
Ankit Kumar
1
14
15
Hasan Nour
1
1
Ibrahem Mahmoud
18
18
Javed Aslam
5
5
Jok Kuol
6
21
27
Malek Hosan
15
15
Manmoon Alsadig Haroon Adam
8
8
Mohammad Faizan
21
21
Mohammed Ali
21
21
Mohd Adeel Akhter
8
14
22
Mohd Iqbal
5
5
Mosab Mohammed Abdalla Nasreldin
8
23
31
Qeyamuddin Lsm
11
11
RAMI KASSAM
7
7
Saleh Ahmed
8
8
Sreelal.t CT
1
30
31
Yahkoob Erachat
16
16
Grand Total
8
14
19
153
76
35
305

  *   Total Whatsapp chats :
Agents
Total chats assigned
Total chats resolved
Abu  sufian
52
48
adam yousif
63
60
ankit KUMAR
2
2
Ibrahem Mahmoud
43
43
JOK KUOL
70
70
Mohammad Faizan
62
52
mosab nasreldin
46
56
Sreelal ct
59
52
Grand Total
397
383

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
2
Delayed Delivery (Furniture)
2
Delayed Delivery (HH)
1
Delivery Status
36
Reschedule Delivery
4
(blank)
5
Delivery Related Total
50
Product Complaint
Complaint within Warranty
10
Product Complaint Total
10
Refunds and Cancelations
Cancelation
8
Refund for Other reason
1
Refunds after Return
6
Return item not received
1
Return Request Initiation
4
(blank)
1
Refunds and Cancelations Total
21
(blank)
(blank)
18
(blank) Total
18
Customer Services Total
99
Mattress Related
Post-Sales
Product Complaints
1
Post-Sales Total
1
Mattress Related Total
1
No Answer
No Answer
No Answer
9
No Answer Total
9
(blank)
(blank)
4
(blank) Total
4
No Answer Total
13
PreSales
Other Enquiry
Offers
1
Payment Methods
4
Store Availability
16
Store Location
2
Using Shukran Points
1
Other Enquiry Total
24
Policy Related
Delivery Cost
6
Delivery Time
2
Policy Related Total
8
Product Related
Pricing
1
Product Specification
44
(blank)
1
Product Related Total
46
(blank)
(blank)
6
(blank) Total
6
PreSales Total
84
(blank)
(blank)
(blank)
(blank) Total
(blank) Total
Grand Total
197

  *   Total count of ageing for Facebook:

Facebook
Ageing
Agents
0-2 days
5-6 days
7-10 days
Grand Total
Amir Aziz
4
4
Mohd Adeel Akhter
16
1
1
18
Niren Dsouza
1
1
Grand Total
20
2
1
23

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Abu Sufian
5
1
2
8
Adam musa yagoub yousif
3
3
Amir Aziz
1
1
Ankit Kumar
1
2
1
4
Jok Kuol
2
1
1
4
Mosab Mohammed Abdalla Nasreldin
1
2
3
Sreelal.t CT
5
1
2
8
Waseem Ahemad . Khan
1
1
Grand Total
16
6
2
2
2
4
32

  *   Total count of ageing for emails(UAE):
Emails UAE
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Ankit Kumar
12
1
1
2
2
2
20
Mohammed Ali
16
1
17
Mosab Mohammed Abdalla Nasreldin
1
1
Sreelal.t CT
2
2
Grand Total
31
2
1
2
2
2
40

  *   Total count of ageing for emails(KSA):
Emails KSA
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Amr Khalil
3
3
2
1
5
14
Hasan Nour
1
1
12
14
Javed Aslam
5
4
2
1
4
16
Malek Hosan
12
1
3
4
20
Manmoon Alsadig Haroon Adam
1
2
2
16
21
Mohd Adeel Akhter
1
1
1
7
10
Mohd Iqbal
3
4
5
5
2
3
22
Qeyamuddin Lsm
10
3
1
1
2
17
RAMI KASSAM
2
2
1
5
Saleh Ahmed
16
1
1
1
19
Yahkoob Erachat
12
6
2
1
4
25
Grand Total
66
24
13
14
7
59
183

Please feel free to reach out for any further clarifications.
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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