Subject: RE: [#2237532] - Delivery Order No.6267407264
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Vakeel Ahmad <[email-masked]>, hbriyadh delivery <[email-masked]>, Hbriyadh Warehouse <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>
Date: Tue, 25 May 2021 12:02:38 +0000

Hi Vakeel,
The customer complaint he refund the below item with the team, because the team when they open the item they find the item is damage, so please check and revert urgent.

Thank you.

162765041 - - Cheryl 3-Tier Accent Corner Rack

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Sunday, May 23, 2021 10:20 AM
To: Home Box <[email-masked]>; Niren Dsouza <[email-masked]>
Cc: [email-masked]; HB.CCCKSA <[email-masked]>
Subject: RE: [#2237532] - Delivery

Team,

Please elaborate, the issue is with which item, I can see the mentioned item in CRM was successfully delivered with no issue, customer asks refund for what?

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cee4967259b464a533f7a08d91dbb38f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573512214887315%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P1o%2BfKqVe63Wbmblmwd%2F%2FEAX6osfDUsiDo2DlByn%2BpA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cee4967259b464a533f7a08d91dbb38f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573512214897266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4GLwZBsA6AXEoJRzaq3a2kI5XzGFBwd%2F%2B0Le4Tn5Fb4%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 22, 2021 2:29 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2237532] - Delivery

External email sender, please take precaution.
Hi Team,

Order ID: 6267407264
CRM ID; 2493617, 2693826

Cx is saying that his product was taken back to the warehouse by our team for the replacement but still not returned to him and neither anyone contacted him.
Cx is now asking for the refund.

Kindly look into this,

Regards,
Support team
On Wed, 19 May at 7:28 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear Niren,

Have no idea your team not checking their inbox before sending emails or what, kindly guide them this is double work for us, WH team already replied them on 5th May (check attached mail).

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cee4967259b464a533f7a08d91dbb38f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573512214897266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4Q3GW97wpC6IpGAJ4FtWYly93PrGBYPOU3POFrIDqAs%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cee4967259b464a533f7a08d91dbb38f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573512214907221%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VAOs7AQtGKP8Gb6BBWEvPV%2BF%2FImpNWDjpjkKG3yd1JA%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 19, 2021 6:07 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2237532] - Delivery

External email sender, please take precaution.
Hi Team,
​
Problem Statement:

Order ID: 6267407264
CRM ID; 2493617, 2693826

Assistance Required: Need to send inspection team.

Issue Description: maintenance service approved under the below CRM, but still no one contacted with cx. kindly check and assist.

Regards,
Support team

Please take a look at ticket #2237532<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2237532&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cee4967259b464a533f7a08d91dbb38f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573512214907221%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aciFpNELQAGnXPmZ5%2Fcq8XMtdnGxvc4Ip8B%2B9LxxV7Q%3D&reserved=0> raised by Hamdan Alyami ([email-masked]<mailto:[email-masked]>).

On Wed, 19 May at 3:08 AM , Hamdan Alyami <[email-masked]<mailto:[email-masked]>> wrote:
Dear home box,

I did not received anything or anyone call me. I need solution now.

Sent from my iPhone

On 18 May 2021, at 4:01 PM, Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hamdan,

Thank you for the patience,

We would request you to kindly confirm did you receive the broken item back or not, kindly elaborate your concern in full.

Your friends,
The HomeBox Support Team.

2237532:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cee4967259b464a533f7a08d91dbb38f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573512214917176%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DuAhriDbXWfc3UPkNr0KXIdGy7lajAiS%2F4T9ESjf0ZM%3D&reserved=0>

2237532:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com