Subject: RE: [#2605048] - Conversation with Remon Nader
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Gaurav Khemka <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Home Box <[email-masked]>, Vaibhav Ohri <[email-masked]>, saurabh <[email-masked]>, Ankit Arora <[email-masked]>
Date: Mon, 24 May 2021 10:15:11 +0000

Hi Niren,

Please ask the team to check on the system / with the customer if the issue has been resolved or not before sending reminders to the team.

@Sanjana Suresh<mailto:[email-masked]> I will brief the team on the same

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Sanjana Suresh <[email-masked]>
Sent: Monday, May 24, 2021 2:12 PM
To: Home Box <[email-masked]>; Vaibhav Ohri <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Gaurav Khemka <[email-masked]>; Bhaskar Mandelia <[email-masked]>
Subject: RE: [#2605048] - Conversation with Remon Nader

Hi @Murtaza Kutiyanawala<mailto:[email-masked]>,

Requesting  your team to stop sending reminders for tickets that have already been closed.

This order is delivered on 23-5-21 and we are still getting reminders.

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 2:08 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2605048] - Conversation with Remon Nader

External email sender, please take precaution.
Hi Team,                   Reminder3

Order no : 9662749261
AWB : FP052121000070

Kindly contact the customer on the following phone number (0506786750  ) to arrange an urgent delivery.

Thanks & Regards,
The Support Team.
Please take a look at ticket #2605048 raised by Remon Nader ().
On Fri, 21 May at 12:29 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order no : 9662749261
AWB : FP052121000070

Contact the cust on   : 0506786750, And kindly expedite the delivery.

Thanks & Regards,
The Support Team.
Please take a look at ticket #2605048<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2605048&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C277474150a364ec1a43308d91e9c4f5e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574478964283045%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ujIv49r3YKerKkVfUVKVinpjp2OY%2BnC1CKcP1WrjZjw%3D&reserved=0> raised by Remon Nader ().
On Fri, 21 May at 12:16 PM , Remon Nader <> wrote:
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
Hi
11:20 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
صباح الخير
11:21 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
ليا استفسار بخصوص طلب ليا
11:21 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
وصلني مسدج الصبح ان الطلب مش هينفع يوصل النهاردة وانكم هتحاولوا توصلوه ف وقت تاني
11:22 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
بعد اذنك انا محتاج الطلب بكرة ضروري لاني مسافر ومحتاج الطلب قبل ما اسافر
11:22 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
ممكن بعد اذنك نعمل التوصيل بكرة السبت ٢٠٢١/٥/٢٢ ؟
11:23 AM, 21st May
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1617274102881.png]
مرحبًا ، شكرًا على اختيار هوم بوكس .اسمي عامر .
11:36 AM, 21st May
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1617274102881.png]
الرجاء ارسال رقم الطلب الذي تم ارساله لكم برسالة نصية عند اتمام طلبكم
11:36 AM, 21st May
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1617274102881.png]
هل ما زلت معنا ؟
11:44 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
Order No. 9662749261
11:51 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
الاوردر بأسم: ريمون نادر
11:52 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
!!
11:53 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
لسة هنا !!
11:53 AM, 21st May
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1617274102881.png]
دقيقة من فضلك ليتم التحقق
إبقى معنا
11:59 AM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
اوك
11:59 AM, 21st May
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1617274102881.png]
كما راجعت ، طلبك مع فريق البريد السريع. هل يمكنك من فضلك تأكيد رقم الاتصال الخاص بك
12:01 PM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
0506786750
12:02 PM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
محدش كلمني يا فندم
12:02 PM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
تمام يا فندم؟
12:07 PM, 21st May
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1617274102881.png]
لقد أرسلنا إلى فريق البريد السريع للاتصال بك وتسليم الطلب بسرعة. ومع ذلك ، لا يمكننا أن نعد بتاريخ التسليم ووقته.
12:08 PM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
طيب امتي حد هيكلمني؟
12:09 PM, 21st May
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1617274102881.png]
سيتصل بك فريق البريد السريع قبل محاولة التسليم التالية
12:12 PM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
اوك
12:14 PM, 21st May
Remon Nader
[https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png]
شكرا
12:14 PM, 21st May
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1617274102881.png]
لا تتردد في العودة والدردشة معنا إذا كان لديك أي استفسارات في المستقبل.
ويوم رائع!
12:16 PM, 21st May
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F486713118946470&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C277474150a364ec1a43308d91e9c4f5e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574478964293001%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ITZRmud2iChVAUfcs96ptdVHNgy%2BeP%2FnOj2Lcx8kmNQ%3D&reserved=0>

2605048:1125156
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