Subject: Re: [#2605344] - Returns
From: Saurabh Dadu <[email-masked]>
To: Yahia Taha <[email-masked]>, Home Box <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Jamshid Kurikkal <[email-masked]>, "AHMED HASSAN" <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, Vakeel Ahmad <[email-masked]>
Date: Sun, 23 May 2021 10:11:03 +0000

Dear Yahia,

Thanks for feedback, checking

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Yahia Taha <[email-masked]>
Sent: 23 May 2021 3:34 PM
To: Home Box <[email-masked]>; Niren HB LSM Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Jamshid Kurikkal <[email-masked]>; AHMED HASSAN <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>; Vakeel Ahmad <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: RE: [#2605344] - Returns

Hi Niren,

Please explain to team what does warranty mean?

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

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From: Vakeel Ahmad <[email-masked]>
Sent: Sunday, May 23, 2021 1:01 PM
To: Home Box <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Jamshid Kurikkal <[email-masked]>; AHMED HASSAN <[email-masked]>
Subject: RE: [#2605344] - Returns

Hi Team,

The delivery was done a year ago without any complaints and according to the attached picture the bed side rail is damaged, It is broken due to heavy weight.This is case of misuse.

Store Code

Schedule No

Invoice No

Delivery Type

Initial Delivery Type

Schedule Date

Schedule Status

Value

Invoice Date

Customer Name

Mobile No

Subzone

Area

Fixing Time

Volume

GRP Cluster

Slot

Nature Of Delivery

Remark

Latitude

Longitude

Assembly Type

88887

103445231

6491802416

DEL

DEL

21-May-2020

CLOSE

958

14-May-2020

Saaleh Alharthy

537395219

Riyadh

Ad Dar Al Baida

60

667596

RIY

Morning

NORMAL

Closed without complaint

24.563228

46.791458

NA

Regards,

Vakeel Ahmad

HB Riyadh warehouse

Mobile No 0549183975

E:[email-masked]<mailto:[email-masked]>

[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C6fd4f110932143221eaf08d91dd1a5a4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573608535353471%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oJouI9LlajyRyFqz2hBa%2FqDXNxqyyUp9kRfDWgYlN9w%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C6fd4f110932143221eaf08d91dd1a5a4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573608535363421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vg2BkrXNlmXjW3eAUeoJNRLvsoIKoc7C1Ld2mb7FdXY%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 22, 2021 7:09 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2605344] - Returns

External email sender, please take precaution.

Hi Team,

Order No: 6491802416
AWB No: WWD
CRM No: 2810621
Item Code: 162335358

The Cx complaint about the damaged item which is still under warranty (162335358 - - Sunrise Twin Bed - 120x200 cms), Pics are attached, CRM raised, kindly check and action.

Thanks & regards
The support Team

في الجمعة, 21 مايو في 7:11 PM , A <[email-masked]<mailto:[email-masked]>> كتب:

في جمعة، ٢١ مايو، ٢٠٢١ في ٦:٠٨ م، كتب Home Box <[email-masked]<mailto:[email-masked]>>:

مرحبا،

شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.

نحن نعتذر بصدق عن أي إزعاج تسببنا به . يرجى تزويدنا بصور السرير المكسور حتى نتمكن من تأكيد وإصلاح المشكلة في أسرع وقت ممكن.

نتطلع إلى الاستماع منك قريبًا. شكرا لك على مساعدتك!

أصدقائك ،

فريق الدعم

هذي صوره للسرير ارجو الاصلاح في اقرب وقت

2605344:1125156

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