Subject: RE: [#2605344] - Returns
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Jamshid Kurikkal <[email-masked]>, "AHMED HASSAN" <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, Vakeel Ahmad <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 23 May 2021 10:04:22 +0000

Hi Niren,

Please explain to team what does warranty mean?

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]>
Sent: Sunday, May 23, 2021 1:01 PM
To: Home Box <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Jamshid Kurikkal <[email-masked]>; AHMED HASSAN <[email-masked]>
Subject: RE: [#2605344] - Returns

Hi Team,

The delivery was done a year ago without any complaints and according to the attached picture the bed side rail is damaged, It is broken due to heavy weight.This is case of misuse.

Store Code
Schedule No
Invoice No
Delivery Type
Initial Delivery Type
Schedule Date
Schedule Status
Value
Invoice Date
Customer Name
Mobile No
Subzone
Area
Fixing Time
Volume
GRP Cluster
Slot
Nature Of Delivery
Remark
Latitude
Longitude
Assembly Type
88887
103445231
6491802416
DEL
DEL
21-May-2020
CLOSE
958
14-May-2020
Saaleh Alharthy
537395219
Riyadh
Ad Dar Al Baida
60
667596
RIY
Morning
NORMAL
Closed without complaint
24.563228
46.791458
NA

Regards,
Vakeel Ahmad
HB Riyadh warehouse
Mobile No 0549183975
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C6fd4f110932143221eaf08d91dd1a5a4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573608535353471%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oJouI9LlajyRyFqz2hBa%2FqDXNxqyyUp9kRfDWgYlN9w%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C6fd4f110932143221eaf08d91dd1a5a4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573608535363421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vg2BkrXNlmXjW3eAUeoJNRLvsoIKoc7C1Ld2mb7FdXY%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 22, 2021 7:09 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2605344] - Returns

External email sender, please take precaution.
Hi Team,

Order No: 6491802416
AWB No: WWD
CRM No: 2810621
Item Code: 162335358

The Cx complaint about the damaged item which is still under warranty (162335358 - - Sunrise Twin Bed - 120x200 cms), Pics are attached, CRM raised, kindly check and action.

Thanks & regards
The support Team

في الجمعة, 21 مايو في 7:11 PM , A <[email-masked]<mailto:[email-masked]>> كتب:

في جمعة، ٢١ مايو، ٢٠٢١ في ٦:٠٨ م، كتب Home Box <[email-masked]<mailto:[email-masked]>>:
مرحبا،

شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.

نحن نعتذر بصدق عن أي إزعاج تسببنا به . يرجى تزويدنا بصور السرير المكسور حتى نتمكن من تأكيد وإصلاح المشكلة في أسرع وقت ممكن.

نتطلع إلى الاستماع منك قريبًا. شكرا لك على مساعدتك!

أصدقائك ،
فريق الدعم

هذي صوره للسرير ارجو الاصلاح في اقرب وقت

2605344:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com