Subject: Re: Citrix ID's follow up
From: Niren Dsouza <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Ali Abdelrahem Almozain <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 22 May 2021 08:52:10 -0700 (MST)

Hi Yahia, 
Please find the joining dates as mentioned under. 

Niren Dsouza 	[ mailto:[email-masked] | [email-masked] ] 	05-08-2020 
Syed Ataullah 	[ mailto:[email-masked] | [email-masked] ] 	24-03-2021 
.Mamoon Alsadig 	[ mailto:[email-masked] | [email-masked] ] 	12-03-2021 
Amr Khalil 	[ mailto:[email-masked] | [email-masked] ] 	22-02-2021 
Hasan Nour 	[ mailto:[email-masked] | [email-masked] ] 	17-03-2021 
Malek al hosan 	[ mailto:[email-masked] | [email-masked] ] 	03-05-2021 
Yahkoob Erachat 	[ mailto:[email-masked] | [email-masked] ] 	03-05-2021 
Mohd Iqbal 	[ mailto:[email-masked] | [email-masked] ] 	03-05-2021 
Yasser Walid 	[ mailto:[email-masked] | [email-masked] ] 	03-05-2021 
Rami Kassam 	[ mailto:[email-masked] | [email-masked] ] 	03-05-2021 
javed aslam 	[ mailto:[email-masked] | [email-masked] ] 	03-05-2021 
Rabea Mohammed 	[ mailto:[email-masked] | [email-masked] ] 	03-05-2021 
Saleh Ahmed 	[ mailto:[email-masked] | [email-masked] ] 	03-05-2021 
Qeyamuddin 	[ mailto:[email-masked] | [email-masked] ] 	03-05-2021 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Yahia Taha" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "Ali Abdelrahem Almozain" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, May 18, 2021 3:58:27 PM 
Subject: RE: Citrix ID's follow up 

Hi Niren, 

Yes please share them. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Niren Dsouza <[email-masked]> 
Sent: Tuesday, May 18, 2021 1:09 PM 
To: Ali Abdelrahem Almozain <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; deeksha <[email-masked]>; saurabh <[email-masked]> 
Subject: Re: Citrix ID's follow up 

External email sender, please take precaution. 

Hi Yahia, 

As you may know we're in an offshore center so we do not have HRMS. 

Please advise if you still require joining dates for the employees. 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Ali Abdelrahem Almozain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Yahia Taha" < [ mailto:[email-masked] | [email-masked] ] >, "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 18, 2021 4:50:14 AM 
Subject: RE: Citrix ID's follow up 

Hi [ mailto:[email-masked] | 
@Niren Dsouza ] , 

Kindly inform with HRMS & Joining date to each employee. 

Best Regards 

Ali Al-Mozain 
Customer Care Center - Home Box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C62bda601119649f3cdfc08d919e4eb0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569293649429267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R0KLfBw1eqKOku2DsDQk6kFGrAtDO9jOn7SmxIW%2FMNE%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C62bda601119649f3cdfc08d919e4eb0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569293649429267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p%2F0VwpiV7YKpeCm71fPSn4HOon%2BSv8OHT7FTTDPY1Lw%3D&reserved=0 | www.landmarkgroup.com ] 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 17, 2021 11:29 PM 
To: Ali Abdelrahem Almozain < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; saurabh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Citrix ID's follow up 

[ mailto:[email-masked] | @Ali Abdelrahem Almozain ] please raise request to IT. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C62bda601119649f3cdfc08d919e4eb0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569293649439222%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FiCy%2FvnvRDX64BiG%2F3b3GNw4BMmSmLNPMruuiWERung%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C62bda601119649f3cdfc08d919e4eb0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569293649439222%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kQARDN06ZIaQ1yk90PSsgard1xL2pyx7Q8gttY3eG%2Bg%3D&reserved=0 | www.landmarkgroup.com ] 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 17, 2021 4:07 PM 
To: saurabh < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Citrix ID's follow up 

External email sender, please take precaution. 

Hi Yahia, 

Please find the list of names of agents for whom we would require ID's created and login's for Citrix as well as Hybris. 

	

1 	

Niren Dsouza 	

[ mailto:[email-masked] | [email-masked] ] 

2 	

Syed Ataullah 	

[ mailto:[email-masked] | [email-masked] ] 

3 	

.Mamoon Alsadig 	

[ mailto:[email-masked] | [email-masked] ] 

4 	

Amr Khalil 	

[ mailto:[email-masked] | [email-masked] ] 

5 	

Hasan Nour 	

[ mailto:[email-masked] | [email-masked] ] 

6 	

Malek al hosan 	

[ mailto:[email-masked] | [email-masked] ] 

7 	

Yahkoob Erachat 	

[ mailto:[email-masked] | [email-masked] ] 

8 	

Mohd Iqbal 	

[ mailto:[email-masked] | [email-masked] ] 

9 	

Yasser Walid 	

[ mailto:[email-masked] | [email-masked] ] 

10 	

Rami Kassam 	

[ mailto:[email-masked] | [email-masked] ] 

11 	

javed aslam 	

[ mailto:[email-masked] | [email-masked] ] 

12 	

Rabea Mohammed 	

[ mailto:[email-masked] | [email-masked] ] 

13 	

Saleh Ahmed 	

[ mailto:[email-masked] | [email-masked] ] 

14 	

Qeyamuddin 	

[ mailto:[email-masked] | [email-masked] ] 

Please let me know if you require any more information. 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Yahia Taha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nishikant Sethi, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 11, 2021 6:26:13 PM 
Subject: Re: Citrix ID's follow up 

Hi Yahia, 

Any progress on this? 

We will need those logins to effectively adhere to timelines and SLA's. 

Also I would like to remind you that we are still using your personal ID for Hybris login. We do not have any login for that yet. 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Yahia Taha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nishikant Sethi, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 6, 2021 6:25:21 PM 
Subject: RE: Citrix ID's follow up 

[ mailto:[email-masked] | @Nishikant Sethi (TCS) ] kindly advise. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C62bda601119649f3cdfc08d919e4eb0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569293649449182%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wAHKKFwyw%2F44EnQ64idx%2B%2F5syXNca5cM0Xgx8H15Qt0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C62bda601119649f3cdfc08d919e4eb0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569293649449182%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wi5F0av48cz4v9Vgz%2Br7YKCNyH0P9UtyVGyGzv%2F1lPo%3D&reserved=0 | www.landmarkgroup.com ] 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 6, 2021 1:19 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] >; saurabh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Citrix ID's follow up 

External email sender, please take precaution. 

Hi Yahia, 

I hope this finds you well. 

We have been recently informed that the Citrix ID's that we have been using are to be used solely for the UAE. 

As such we would be needing separate, unique login ID's for the agents who are supporting KSA. 

These login's are separate from the CRM/GDMS login's that have already been allotted to us. We also require login ID's for Citrix for the same. 

Please do let me know what information you require from me to get the same issued. 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C62bda601119649f3cdfc08d919e4eb0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569293649449182%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wi5F0av48cz4v9Vgz%2Br7YKCNyH0P9UtyVGyGzv%2F1lPo%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com