Subject: Re: Daily performance summary for LiveSalesman team for May 10th, 2021
From: Niren Dsouza <[email-masked]>
To: Ankit Arora <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, saurabh <[email-masked]>, deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Wed, 19 May 2021 09:14:03 -0700 (MST)

Hi Ankit, 

Noted.Tomorrow onwards will send the reports in at 1630 UAE time. 

Regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "Ankit Arora" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Nalineedhar Kasibhatla" <[email-masked]>, "tejendra singh" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "Shahzeen Rizvi" <[email-masked]>, "faizal maradeya" <[email-masked]>, "saurabh" <[email-masked]>, "deepak devasia" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Sameer Sadiq" <[email-masked]> 
Sent: Wednesday, May 19, 2021 6:51:45 PM 
Subject: RE: Daily performance summary for LiveSalesman team for May 10th, 2021 

Hi Niren, 

Can we get the daily performance summary on a daily basis at 16:30 UAE time. 

Thanking you in Anticipation 

	

Ankit Arora 

Busniess Development Mananger 

T : +971 4 517 2300 

M : +971 502102053 

F : +971 4 517 2386 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Niren Dsouza <[email-masked]> 
Sent: Tuesday, May 11, 2021 8:07 PM 
To: Deepak Devasia <[email-masked]>; saurabh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Cc: deeksha <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Tejendra Singh <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Ankit Arora <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Faizal Maradeya <[email-masked]> 
Subject: Daily performance summary for LiveSalesman team for May 10th, 2021 

External email sender, please take precaution. 

Good day. 

I hope this finds you well. 

Please find listed below the performance data for the LiveSalesman team for May 10th, 2021. 

    * Total tickets created : 

Total tickets created 	

Groups 						

Agents 	

Facebook KSA HB 	

Facebook UAE HB 	

Whatsapp open 	

Whatsapp resolved 	

Emails KSA 	

Emails UAE 	

Grand Total 

Abdul Saboor 					

3 	

14 	

17 

Abu Sufian 			

3 	

25 			

28 

Adam musa yagoub yousif 			

8 	

28 			

36 

Amir Aziz 		

1 				

4 	

5 

Amr Khalil 					

1 		

1 

Ankit Kumar 				

12 		

15 	

27 

Hasan Nour 	

1 	

6 					

7 

Ibrahem Mahmoud 			

1 	

32 			

33 

Jok Kuol 			

1 	

30 	

17 		

48 

Manmoon Alsadig Haroon Adam 					

10 		

10 

Mohammad Faizan 				

35 			

35 

Mohammed Ali 				

9 	

31 	

15 	

55 

Mohd Adeel Akhter 	

1 	

16 			

3 		

20 

Mohd Iqbal 					

17 		

17 

Mosab Mohammed Abdalla Nasreldin 			

5 	

32 			

37 

Niren Dsouza 					

2 		

2 

No Agent 	

1 	

9 			

35 	

30 	

75 

Sreelal.t CT 			

1 	

47 			

48 

Waseem Ahemad . Khan 					

18 		

18 

Grand Total 	

3 	

32 	

19 	

250 	

137 	

78 	

519 

    * Total Whatsapp chats : 

Agents 	

Total chats assigned 	

Total chats resolved 

Abu sufian 	

85 	

83 

adam yousif 	

83 	

82 

ankit KUMAR 	

34 	

30 

Ibrahem Mahmoud 	

69 	

71 

JOK KUOL 	

82 	

82 

Mohammad Faizan 	

65 	

55 

Mohammed ali 	

22 	

22 

mosab nasreldin 	

58 	

63 

Niren Dsouza 	

0 	

0 

Sreelal ct 	

88 	

78 

waseem khan 	

1 	

0 

Grand Total 	

587 	

566 

    * Whatsapp chat type: 

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

Delivery Related 	

Day of Delivery - Status 	

6 

Delayed Delivery (Furniture) 	

3 

Delayed Delivery (HH) 	

4 

Delivery Status 	

73 

Partial Delivery 	

3 

Reschedule Delivery 	

6 

(blank) 	

6 

Delivery Related Total 		

101 

Product Complaint 	

Complaint outside Warranty 	

1 

Complaint within Warranty 	

26 

(blank) 	

2 

Product Complaint Total 	

29 

Refunds and Cancelations 	

Cancelation 	

8 

Refund for Other reason 	

1 

Refunds after Return 	

2 

Return item not received 	

1 

Return Request Initiation 	

7 

(blank) 	

1 

Refunds and Cancelations Total 	

20 

(blank) 	

(blank) 	

24 

(blank) Total 		

24 

Customer Services Total 			

174 

No Answer 	

No Answer 	

No Answer 	

10 

(blank) 	

3 

No Answer Total 		

13 

(blank) 	

(blank) 	

1 

(blank) Total 		

1 

No Answer Total 			

14 

PreSales 	

Other Enquiry 	

Offers 	

5 

Payment Methods 	

3 

Store Availability 	

22 

Store Location 	

3 

Using Shukran Points 	

2 

Website/App Issues 	

4 

(blank) 	

1 

Other Enquiry Total 		

40 

Policy Related 	

Delivery Cost 	

3 

Delivery Time 	

4 

Policy Related Total 		

7 

Product Related 	

Combo 	

3 

Product Specification 	

53 

(blank) 	

2 

Product Related Total 		

58 

(blank) 	

(blank) 	

27 

(blank) Total 		

27 

PreSales Total 			

132 

(blank) 	

(blank) 	

(blank) 	

(blank) Total 		

(blank) Total 			

Grand Total 			

320 

    * Total count of ageing for Facebook: 

Facebook UAE HB 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

11-15 days 	

+15 days 	

Grand Total 

Amir Aziz 	

11 	

10 	

13 	

20 		

4 	

58 

Ankit Kumar 				

9 	

1 		

10 

Hasan Nour 	

2 						

2 

Mohd Adeel Akhter 	

31 			

5 			

36 

Grand Total 	

44 	

10 	

13 	

34 	

1 	

4 	

106 

    * Total count of ageing for Whatsapp: 

Whatsapp 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

+15 days 	

Grand Total 

Abu Sufian 	

5 	

2 		

5 	

3 	

15 

Adam musa yagoub yousif 	

16 	

3 	

3 			

22 

Ankit Kumar 	

2 		

2 		

1 	

5 

Ibrahem Mahmoud 	

1 			

4 	

2 	

7 

Jok Kuol 	

4 					

4 

Mosab Mohammed Abdalla Nasreldin 	

13 	

1 	

1 	

2 	

1 	

18 

Sreelal.t CT 	

5 			

1 	

1 	

7 

Waseem Ahemad . Khan 	

2 	

1 	

2 	

1 	

1 	

7 

Grand Total 	

48 	

7 	

8 	

13 	

9 	

85 

    * Count of ageing for Instagram: 

Instagram 	

Ageing 	

Agents 	

+15 days 	

Grand Total 

Niren Dsouza 	

1 	

1 

Grand Total 	

1 	

1 

    * Total count of ageing for emails( UAE) : 

Emails UAE 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

11-15 days 	

+15 days 	

Grand Total 

Abdul Saboor 	

12 	

2 	

1 				

15 

Amir Aziz 	

1 						

1 

Ankit Kumar 	

13 	

1 	

1 		

3 	

3 	

21 

Mohammed Ali 	

1 			

2 	

1 	

1 	

5 

Sreelal.t CT 	

3 	

4 					

7 

Grand Total 	

30 	

7 	

2 	

2 	

4 	

4 	

49 

    * Total count of ageing for emails( KSA) : 

Emails KSA 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

11-15 days 	

+15 days 	

Grand Total 

Abdul Saboor 		

1 	

1 				

2 

Amir Aziz 						

1 	

1 

Amr Khalil 	

6 	

11 	

4 	

1 	

1 	

2 	

25 

Hasan Nour 	

17 	

6 	

6 	

12 		

4 	

45 

Jok Kuol 	

16 						

16 

Manmoon Alsadig Haroon Adam 	

10 	

4 	

5 	

5 	

7 	

25 	

56 

Mohammed Ali 	

9 			

1 			

10 

Mohd Adeel Akhter 	

8 	

4 	

2 	

5 	

1 	

11 	

31 

Mohd Iqbal 	

18 						

18 

Niren Dsouza 		

2 		

1 			

3 

Syed Ataullah 						

1 	

1 

Waseem Ahemad . Khan 	

9 						

9 

Grand Total 	

93 	

28 	

18 	

25 	

9 	

44 	

217 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

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