Subject: Re: [#2237532] - Delivery
From: Saurabh Dadu <[email-masked]>
To: Yahia Taha <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>
Cc: Home Box <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Wed, 19 May 2021 15:44:25 +0000

Dear Yahia,

Thanks for your email. While I understand your concern, but if you look at this ticket, after receiving the reply from Vakeel our team contacted the customer.

It was not clear to the team that if the Customer still has the item in his possession, or if the damaged item was with Homebox.

Now reading the latest response it may appear that customer does not have the item (though we are not sure, the team should ask again). Also at no time we asked for images, that would have meant we knew what the problem was.

The note from Vakeel was not ignored, as you can see this is a genuine case of confusion.

We appreciate the feedback, and will make sure we coach the team to be more careful.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Yahia Taha <[email-masked]>
Sent: 19 May 2021 8:58 PM
To: Niren HB LSM Dsouza <[email-masked]>
Cc: Home Box <[email-masked]>; Saurabh Dadu <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: RE: [#2237532] - Delivery

Dear Niren,

Have no idea your team not checking their inbox before sending emails or what, kindly guide them this is double work for us, WH team already replied them on 5th May (check attached mail).

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Home Box <[email-masked]>
Sent: Wednesday, May 19, 2021 6:07 PM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: Fwd: [#2237532] - Delivery

External email sender, please take precaution.

Hi Team,
​
Problem Statement:

Order ID: 6267407264
CRM ID; 2493617, 2693826

Assistance Required: Need to send inspection team.

Issue Description: maintenance service approved under the below CRM, but still no one contacted with cx. kindly check and assist.

Regards,
Support team

Please take a look at ticket #2237532<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2237532&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cf0d5543bbe894f17200508d91ad7ca1d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637570336384862994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GPOVcaBP6I3CMTxa8Rw5Ob%2BoQcvVUsiR10HRFR%2Fot3c%3D&reserved=0> raised by Hamdan Alyami ([email-masked]<mailto:[email-masked]>).

On Wed, 19 May at 3:08 AM , Hamdan Alyami <[email-masked]<mailto:[email-masked]>> wrote:

Dear home box,

I did not received anything or anyone call me. I need solution now.

Sent from my iPhone

On 18 May 2021, at 4:01 PM, Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Hamdan,

Thank you for the patience,

We would request you to kindly confirm did you receive the broken item back or not, kindly elaborate your concern in full.

Your friends,
The HomeBox Support Team.

2237532:1125156

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