Subject: RE: [#2237532] - Delivery
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Home Box <[email-masked]>, saurabh <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Wed, 19 May 2021 15:28:51 +0000

Dear Niren,

Have no idea your team not checking their inbox before sending emails or what, kindly guide them this is double work for us, WH team already replied them on 5th May (check attached mail).

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Wednesday, May 19, 2021 6:07 PM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: Fwd: [#2237532] - Delivery

External email sender, please take precaution.
Hi Team,
​
Problem Statement:

Order ID: 6267407264
CRM ID; 2493617, 2693826

Assistance Required: Need to send inspection team.

Issue Description: maintenance service approved under the below CRM, but still no one contacted with cx. kindly check and assist.

Regards,
Support team

Please take a look at ticket #2237532<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2237532&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cf0d5543bbe894f17200508d91ad7ca1d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637570336384862994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GPOVcaBP6I3CMTxa8Rw5Ob%2BoQcvVUsiR10HRFR%2Fot3c%3D&reserved=0> raised by Hamdan Alyami ([email-masked]<mailto:[email-masked]>).

On Wed, 19 May at 3:08 AM , Hamdan Alyami <[email-masked]<mailto:[email-masked]>> wrote:
Dear home box,

I did not received anything or anyone call me. I need solution now.

Sent from my iPhone

On 18 May 2021, at 4:01 PM, Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hamdan,

Thank you for the patience,

We would request you to kindly confirm did you receive the broken item back or not, kindly elaborate your concern in full.

Your friends,
The HomeBox Support Team.

2237532:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2237532] - Delivery
From: Vakeel Ahmad <[email-masked]>
To: Home Box <[email-masked]>, HB.CCCKSA <[email-masked]>
Cc: Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, "AHMED HASSAN" <[email-masked]>, Jamshid Kurikkal <[email-masked]>
Date: Wed, 5 May 2021 19:41:56 +0000

Hi CCC team,

According to the inspection team, no problem was found in the furniture items. But the customer is saying that some cancellation money is due. Kindly check and do the needful.

Work Order Number

Delivery Date

Delivery Type

Delivery Source

Truck ID

Driver

Driver Name

Driver Mobile No

Invoice No

CRM ID

Work Order Details

Invoice Work Order Status Description

Remarks

Customer Name

Mobile No

Subzone

220842

13-Apr-2021

OTHERS

LRBW

LMG_BJB2964

5122363

Faheem Sharif Enda

0540326067

6267407264

CCC Inspection :

Close

Customer asking about the refund money

Hamdan mohammed Alyami

551116836

Riyadh

Regards,

Vakeel Ahmad

HB Riyadh warehouse

Mobile No 0549183975

E:[email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C916ebf998b1d4581e25a08d90ffdd73b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637558405174782206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Rwg49hqBZ%2FOJXYFCPs6IsIICEy0I4y9lKfAwbXGq9a4%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C916ebf998b1d4581e25a08d90ffdd73b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637558405174782206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xZ5qv97mJn%2BelxELWDTSEmy%2BhQ6DH28GCdCzYnhVxFw%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Wednesday, May 05, 2021 12:11 PM
To: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#2237532] - Delivery

External email sender, please take precaution.

Hi Team,

​

Problem Statement:

Order ID: 6267407264

CRM ID; 2493617, 2693826

Assistance Required: Need to send inspection team.

Issue Description: maintenance service approved under the below CRM, but still no one contacted with cx.

Regards,

Syed Ataullah

2237532:1125156