Subject: RE: Daily performance summary for LiveSalesman team for May 10th, 2021
From: Ankit Arora <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Tejendra Singh <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Faizal Maradeya <[email-masked]>, saurabh <[email-masked]>, Deepak Devasia <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Wed, 19 May 2021 13:21:45 +0000

Hi Niren,

Can we get the daily performance summary on a daily basis at 16:30 UAE time.

    Thanking you in Anticipation

Ankit Arora
Busniess Development Mananger

T   :  +971 4 517 2300
M  :  +971 502102053
F   :  +971 4 517 2386
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Tuesday, May 11, 2021 8:07 PM
To: Deepak Devasia <[email-masked]>; saurabh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Tejendra Singh <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Ankit Arora <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for May 10th, 2021

External email sender, please take precaution.
Good day.
I hope this finds you well.
Please find listed below the performance data for the LiveSalesman team for May 10th, 2021.

  *   Total tickets created :
Total tickets created
Groups
Agents
Facebook KSA HB
Facebook UAE HB
Whatsapp open
Whatsapp resolved
Emails KSA
Emails UAE
Grand Total
Abdul Saboor
3
14
17
Abu Sufian
3
25
28
Adam musa yagoub yousif
8
28
36
Amir Aziz
1
4
5
Amr Khalil
1
1
Ankit Kumar
12
15
27
Hasan Nour
1
6
7
Ibrahem Mahmoud
1
32
33
Jok Kuol
1
30
17
48
Manmoon Alsadig Haroon Adam
10
10
Mohammad Faizan
35
35
Mohammed Ali
9
31
15
55
Mohd Adeel Akhter
1
16
3
20
Mohd Iqbal
17
17
Mosab Mohammed Abdalla Nasreldin
5
32
37
Niren Dsouza
2
2
No Agent
1
9
35
30
75
Sreelal.t CT
1
47
48
Waseem Ahemad . Khan
18
18
Grand Total
3
32
19
250
137
78
519

  *   Total Whatsapp chats :
Agents
Total chats assigned
Total chats resolved
Abu  sufian
85
83
adam yousif
83
82
ankit KUMAR
34
30
Ibrahem Mahmoud
69
71
JOK KUOL
82
82
Mohammad Faizan
65
55
Mohammed  ali
22
22
mosab nasreldin
58
63
Niren Dsouza
0
0
Sreelal ct
88
78
waseem khan
1
0
Grand Total
587
566

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
6
Delayed Delivery (Furniture)
3
Delayed Delivery (HH)
4
Delivery Status
73
Partial Delivery
3
Reschedule Delivery
6
(blank)
6
Delivery Related Total
101
Product Complaint
Complaint outside Warranty
1
Complaint within Warranty
26
(blank)
2
Product Complaint Total
29
Refunds and Cancelations
Cancelation
8
Refund for Other reason
1
Refunds after Return
2
Return item not received
1
Return Request Initiation
7
(blank)
1
Refunds and Cancelations Total
20
(blank)
(blank)
24
(blank) Total
24
Customer Services Total
174
No Answer
No Answer
No Answer
10
(blank)
3
No Answer Total
13
(blank)
(blank)
1
(blank) Total
1
No Answer Total
14
PreSales
Other Enquiry
Offers
5
Payment Methods
3
Store Availability
22
Store Location
3
Using Shukran Points
2
Website/App Issues
4
(blank)
1
Other Enquiry Total
40
Policy Related
Delivery Cost
3
Delivery Time
4
Policy Related Total
7
Product Related
Combo
3
Product Specification
53
(blank)
2
Product Related Total
58
(blank)
(blank)
27
(blank) Total
27
PreSales Total
132
(blank)
(blank)
(blank)
(blank) Total
(blank) Total
Grand Total
320

  *   Total count of ageing for Facebook:

Facebook UAE HB
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Amir Aziz
11
10
13
20
4
58
Ankit Kumar
9
1
10
Hasan Nour
2
2
Mohd Adeel Akhter
31
5
36
Grand Total
44
10
13
34
1
4
106

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Abu Sufian
5
2
5
3
15
Adam musa yagoub yousif
16
3
3
22
Ankit Kumar
2
2
1
5
Ibrahem Mahmoud
1
4
2
7
Jok Kuol
4
4
Mosab Mohammed Abdalla Nasreldin
13
1
1
2
1
18
Sreelal.t CT
5
1
1
7
Waseem Ahemad . Khan
2
1
2
1
1
7
Grand Total
48
7
8
13
9
85

  *   Count of ageing for Instagram:
Instagram
Ageing
Agents
+15 days
Grand Total
Niren Dsouza
1
1
Grand Total
1
1

  *   Total count of ageing for emails(UAE):
Emails UAE
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Abdul Saboor
12
2
1
15
Amir Aziz
1
1
Ankit Kumar
13
1
1
3
3
21
Mohammed Ali
1
2
1
1
5
Sreelal.t CT
3
4
7
Grand Total
30
7
2
2
4
4
49

  *   Total count of ageing for emails(KSA):
Emails KSA
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Abdul Saboor
1
1
2
Amir Aziz
1
1
Amr Khalil
6
11
4
1
1
2
25
Hasan Nour
17
6
6
12
4
45
Jok Kuol
16
16
Manmoon Alsadig Haroon Adam
10
4
5
5
7
25
56
Mohammed Ali
9
1
10
Mohd Adeel Akhter
8
4
2
5
1
11
31
Mohd Iqbal
18
18
Niren Dsouza
2
1
3
Syed Ataullah
1
1
Waseem Ahemad . Khan
9
9
Grand Total
93
28
18
25
9
44
217

Please feel free to reach out for any further clarifications.
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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