Subject: Re: Customer satisfaction issue fresh desk
From: Saurabh Dadu <[email-masked]>
To: Yahia Taha <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>, Baraa Abukhadra <[email-masked]>, Raneem Alqutub <[email-masked]>
Cc: Deepak Devasia <[email-masked]>, Hasan Razakhan <[email-masked]>, Muralidharan Gunjur <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Wed, 19 May 2021 10:16:39 +0000

Hi Yahia,

Will get back to you today on this.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Yahia Taha <[email-masked]>
Sent: 19 May 2021 3:05 PM
To: Niren HB LSM Dsouza <[email-masked]>; Baraa Abukhadra <[email-masked]>; Raneem Alqutub <[email-masked]>
Cc: Deepak Devasia <[email-masked]>; Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]>; HB.CCCKSA <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Customer satisfaction issue fresh desk

Dear All,

Observed in last couple of weeks that customer satisfaction rate in fresh desk is going down compared to before (check below details for May till date ) kindly revert with feedback points about challenges you are facing

Support required and action plan to improve the same.

Fresh desk

Positive

Negative

Neutral

Rate

28%

56%

16%

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

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