Subject: Re: [#2334067] - Delivery
From: Niren Dsouza <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 19 May 2021 02:25:06 -0700 (MST)

Hi Saurabh, 

All mails from Yahia are forwarded and shared with Syed and team. 
Regards 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "saurabh" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, May 19, 2021 2:38:19 PM 
Subject: Re: [#2334067] - Delivery 

Hi Niren, 

How are we making sure that all knowledge is documented, and all updates are shared and agents have easy access to them? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Yahia Taha <[email-masked]> 
Sent: 19 May 2021 2:34 PM 
To: Niren HB LSM Dsouza <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Home Box <[email-masked]>; Saurabh Dadu <[email-masked]>; Hasan Razakhan <[email-masked]> 
Subject: RE: [#2334067] - Delivery 

Hi Niren, 

Have sent you mail on 16 th May as an update about refund status for some manually shared with pay fort orders, it seems the same was not shared with your team as they still sending us mails asking for an update. 

Below mentioned order refund already processed on 29 th April and here is the refund reference number 105420185892, the same is already includes in shared mail. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Home Box <[email-masked]> 
Sent: Wednesday, May 19, 2021 11:54 AM 
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]> 
Subject: Fwd: [#2334067] - Delivery 

External email sender, please take precaution. 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2334067&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb48d00fbc646472374b908d91aa3a91a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637570112479889148%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RhPaypJQtMD%2FQnd10lMoR5tWooAH1vnuHIxfIq0Di9A%3D&reserved=0 | 
#2334067 ] raised by Shagufta Khanam ( [ mailto:[email-masked] | [email-masked] ] ). 

Problem Statement: Refund issue. 

Cx Manually refunded by payfort on 4/1/21 but claim that he/she still did not received on his bank account. 

Order : 6276900517 

AWB: FP0225211000879 

​ 

note: We request the Cx to provide us a bank statement but cx inform that he is not able to send the bank statement or any details as that bank account he purchased through is not personal and belong to company.. 

Kindly look at this matter and advise us to go further accordingly. 

​ 

Regards, 

Support Team, 

On Tue, 18 May at 10:32 PM , Shagufta Khanam < [ mailto:[email-masked] | [email-masked] ] > wrote: 

السلام عليكم، 

انا شيكت و مافي أبد شيكت أكثر من مرة و كنت دافعه من بطاقة أبوي حقت الشركة ف قال ان ما نقدر نرسل الكشف له خصوصية للشركة، غير كذا لو انتم محولين بيكون عندكم إثبات أكيد ف ما فهمت وش المشكلة انتو يبين عندكم بالنظام أن تم التحويل ولا وش؟ 

BQ_BEGIN

On Mon, May 17, 2021, 1:27 PM Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

مرحبا ، 

شكرا لتواصلك معنا. 

نحن آسفون حقًا إذا استغرقنا وقتًا أطول من المعتاد للعودة إليك. 

يرجي التكرم منك وافادتنا بكشف حسابك البنكي من تاريخ يوم 01/04/21 الي تاريخ اليوم حتي نقوم بالتحقق في الأمر مجددآ وافادتك وفقآ لذلك 

اصدقائك 
فريق الدعم, 

BQ_END

BQ_END

2334067:1125156 
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