Subject: RE: Earn/Burn Loyalty Points Issue - Shukran
From: Yahia Taha <[email-masked]>
To: Homeboxma Riyadhgallery <[email-masked]>, Homeboxcrm Riyadhgallery <[email-masked]>, Homeboxrtl Riyadhgallery <[email-masked]>, Homeboxmanager Riyadhgallery <[email-masked]>, Homeboxma Cpr4 <[email-masked]>, Homeboxcrm Cpr4 <[email-masked]>, Homeboxvm Cpr4 <[email-masked]>, Homeboxmanager Cpr4 <[email-masked]>, Homeboxmanager Cpr4 <[email-masked]>, Homeboxma Tabukpark <homeboxma.ta
Cc: Hasan Razakhan <[email-masked]>, Afnan Farooq <[email-masked]>, Nabeel Haji <[email-masked]>, Shaik Haneef <[email-masked]>, Bathushan Shahul Hameed <[email-masked]>, Muralidharan Gunjur <[email-masked]>
Date: Mon, 17 May 2021 08:46:15 +0000

Dear All,

The below issue related to Shukran has been sorted.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Yahia Taha
Sent: Wednesday, May 12, 2021 10:56 AM
To: Homeboxma Riyadhgallery <[email-masked]>; Homeboxcrm Riyadhgallery <[email-masked]>; Homeboxrtl Riyadhgallery <[email-masked]>; Homeboxmanager Riyadhgallery <[email-masked]>; Homeboxma Cpr4 <[email-masked]>; Homeboxcrm Cpr4 <[email-masked]>; Homeboxvm Cpr4 <[email-masked]>; Homeboxmanager Cpr4 <[email-masked]>; Homeboxmanager Cpr4 <[email-masked]>; Homeboxma Tabukpark <[email-masked]>; Homeboxcrm Tabukpark <[email-masked]>; Homeboxcrm Tabukpark <[email-masked]>; Homeboxcrm Tabukpark <[email-masked]>; Homeboxmanager Tabukpark <[email-masked]>; Homeboxmanager Tabukpark <[email-masked]>; Homeboxma Dawadmi <[email-masked]>; Homeboxcrm Dawadmi <[email-masked]>; Homeboxmanager Dawadmi <[email-masked]>; Homeboxmanager Dawadmi <[email-masked]>; Homeboxmanager Oasisalraas <[email-masked]>; Homeboxma Oasisalraas <[email-masked]>; Homeboxrtl Oasisalraas <[email-masked]>; Homeboxrtl Oasisalraas <[email-masked]>; Homeboxcrm Oasisalraas <[email-masked]>; Homeboxma CPR5 <[email-masked]>; Homeboxcrm CPR5 <[email-masked]>; Homeboxrtl CPR5 <[email-masked]>; Homeboxmanager CPR5 <[email-masked]>; Homeboxvm CPR5 <[email-masked]>; Homeboxbadiya Manager <[email-masked]>; Homeboxbadiya Ma <[email-masked]>; Homeboxbadiya Crm <[email-masked]>; Hbothaimhail Manager <[email-masked]>; Hbothaimhail Ma <[email-masked]>; Hbothaimhail Crm <[email-masked]>; Hbothaimhail Rtl <[email-masked]>; Hbothaimhail Vm <[email-masked]>; Homeboxmanager Muhayil <[email-masked]>; Homeboxmanager Abha <[email-masked]>; Azizia Shopmanagerhb <[email-masked]>; Hbhofuf Manager <[email-masked]>; hbdmmcorniche manager <[email-masked]>; hbjubail manager <[email-masked]>; Homeboxmanager Khobar <[email-masked]>; homebox bawadimanager <[email-masked]>; Andalus Shopmanagerhb <[email-masked]>; Hb Makkahmanager <[email-masked]>; Homebox Manager Rasheed Mall Madin <[email-masked]>; Homeboxma Muhayil <[email-masked]>; Homeboxma Abha <[email-masked]>; Ma Hbazizia <[email-masked]>; Hbhofuf Ma <[email-masked]>; hbdmmcorniche ma <[email-masked]>; hbjubail ma <[email-masked]>; Homeboxma Khobar <[email-masked]>; Bawadi Hbma <[email-masked]>; Andalus Hbma <[email-masked]>; Homebox Makkahma <[email-masked]>; Homebox Makkahrtl <[email-masked]>; Homebox MA Rasheed Mall <[email-masked]>; HB.CCCKSA <[email-masked]>; Crys_HBKSA <[email-masked]>; Layan Shehadeh <[email-masked]>; Niren Dsouza <[email-masked]>; Shahzeen Rizvi <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>; Afnan Farooq <[email-masked]>; Nabeel Haji <[email-masked]>; Shaik Haneef <[email-masked]>; Bathushan Shahul Hameed <[email-masked]>; Muralidharan Gunjur <[email-masked]>
Subject: FW: Earn/Burn Loyalty Points Issue - Shukran
Importance: High

Dear All,

Below update for your kind information and to convince the customers.

An issue has been spotted in our provider which is impacting SHUKRAN burning points (online and offline/in-stores).

We will definitely receive calls with the below issues:

  *   Customer won't be able to burn points in 2 consecutive orders; customer can only burn in one order per day.
  *   Customer won't earn SHUKRAN points for orders placed within the same day.

We don't have an ETA for the fix however please note that our support team is working closely with our provider to fix the issue.

Request you all to ensure that we properly communicate to the customer that we are working on this and we appreciate their patience while our team is working on getting this concern fixed.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 11, 2021 7:30 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Tarek Mohamedali <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Yassin <[email-masked]<mailto:[email-masked]>>; Hisham Hamdy <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Earn/Burn Loyalty Points Issue - Shukran
Importance: High

Hi Team,

An issue has been spotted in our provider which is impacting SHUKRAN burning points (online and offline/in-stores).

We will definitely receive calls with the below issues:

  *   Customer won't be able to burn points in 2 consecutive orders; customer can only burn in one order per day.
  *   Customer wont earn SHUKRAN points for orders placed within the same day.

We don't have an ETA for the fix however please note that our support team is working closely with our provider to fix the issue.

Request you all to ensure that we properly communicate to the customer that we are working on this and we appreciate their patience while our team is working on getting this concern fixed.

Let me know if you have any clarification or concerns.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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