Subject: FW: Social Media - Order No. 6286805068 - Refund Issue
From: Yahia Taha <[email-masked]>
To: HB.CCCKSA <[email-masked]>, Niren Dsouza <[email-masked]>, Crys_HBKSA <[email-masked]>, Nada Hattar <[email-masked]>, Layan Shehadeh <[email-masked]>
Cc: Baraa Abukhadra <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Sun, 16 May 2021 11:16:15 +0000

Dear team,

FYKI, and to inform the customer accordingly.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
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From: Malik Ismail <[email-masked]>
Sent: Saturday, May 15, 2021 4:06 PM
To: Sankar T <[email-masked]>; Faizal Maradeya <[email-masked]>; Suhas Bennikal <[email-masked]>; Bahaa Al khateeb <[email-masked]>; Ali Abdelrahem Almozain <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: RE: Social Media - Order No. 6286805068 - Refund Issue

Hi All,

PFA the last two batches were received from Payfort.

For below order refund confirmation received 03-05-2021.

You may inform customer to expect the amount to appear in his account within 14 calendar days.

Regards,
Malik
From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 12, 2021 5:07 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Bahaa Al khateeb <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Re: Social Media - Order No. 6286805068 - Refund Issue

External email sender, please take precaution.
Hi @Faizal Maradeya<mailto:[email-masked]>,

@Malik Ismail<mailto:[email-masked]> is sharing refunded transactions to HB CCC team then still why they are not referring to the sheet and reaching out to us every time? We are happy if we need to reconvene to update the process that we are following for MADA transactions.

@Malik Ismail<mailto:[email-masked]> - Can you please share the refunded sheet again ?

Thanks,
Sankar.
From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 5:32 PM
To: Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Bahaa Alkhateeb <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>
Cc: "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>
Subject: Re: Social Media - Order No. 6286805068 - Refund Issue

Hi @Sankar T<mailto:[email-masked]>  ,
Can you please resolve this ,
Cc @Bahaa Al khateeb<mailto:[email-masked]>  @Suhas Bennikal<mailto:[email-masked]>
Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C3119640ae21449b71bc808d917a23a49%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566808097618332%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M2Z%2FicppbbGL4WV3GfOFiYQawsGIRd4Rk5HHRKtxPTQ%3D&reserved=0>

________________________________
From: Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 12, 2021 2:50:15 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: Social Media - Order No. 6286805068 - Refund Issue

Reminder please

Dears,

The customer escalated again on social media and make bad comments for the issue still not resolved and still the money not refunded,

@Faizal Maradeya<mailto:[email-masked]> need your support.

Best Regards

Ali Al-Mozain
Customer Care Center - Home Box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C3119640ae21449b71bc808d917a23a49%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566808097618332%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GIPCfCxCIz3dOQv7b%2FfNkXxI9Q3rce9V4Jxx5k5%2BT18%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C3119640ae21449b71bc808d917a23a49%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566808097618332%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VTSPcFC2JXEXb8NhjMyY2fGJ2qxUw9qYLkKVcrjZsjs%3D&reserved=0>

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From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 29, 2021 7:58 AM
To: Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: Social Media - Order No. 6286805068 - Refund Issue

Hi

Has  this been resolved ?

From: Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 2:44 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: Social Media - Order No. 6286805068 - Refund Issue

Hi @Malik Ismail<mailto:[email-masked]> @Sankar T<mailto:[email-masked]>,

The customer Escalated on Social Media and make Bad comments for late Refund the money,

Kindly Update to us when the money will Refunded to customer account.

Best Regards

Ali Al-Mozain
Customer Care Center - Home Box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

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