Subject: RE: 6457710413
From: Yahia Taha <[email-masked]>
To: Ali Abdelrahem Almozain <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sun, 16 May 2021 09:49:22 +0000

Dear Ali,

Please send below voucher code to the customer mail urgently and confirm.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Mohammed Ahmed <[email-masked]>
Sent: Sunday, May 16, 2021 8:04 AM
To: Namrita Kanjani <[email-masked]>; Taskin Shaikh <[email-masked]>; Faizal Maradeya <[email-masked]>; Yahia Taha <[email-masked]>; Sherif Youssef <[email-masked]>
Cc: Asif Mohdyusuf <[email-masked]>; Layan Shehadeh <[email-masked]>; Crys_HBKSA <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Raees Ansari <[email-masked]>; Hcdammam Delivery <[email-masked]>; hcwhoperation dammam <[email-masked]>; Sunil Raghavan <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Baraa Abukhadra <[email-masked]>; Dipendra Shrestha <[email-masked]>; Nada Hattar <[email-masked]>; HB.CCCKSA <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Hasan Razakhan <[email-masked]>; Sureshkumar Vijayakumar <[email-masked]>; Ron Thomas <[email-masked]>; Raveen Sethupathy <[email-masked]>
Subject: Re: 6457710413

Dear Homebox Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 448-R6AB-FWXE-Z1SW-1|Start Date: 16.05.2021 00:00:00|End Date: 16.08.2021 23:59:00

Type: Serial Voucher|Concept: HOMEBOX|Territory: KSA|Checkout Site: N/A

Value: 3377 SAR|Minimum Threshold Value: 3378 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,

Mohammed Zeeshan Ahmed
E-Commerce Content Merchandiser
Web Team | Landmark Group

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Date: Sunday, May 16, 2021 at 8:42 AM
To: Taskin Shaikh <[email-masked]<mailto:[email-masked]>>, Faizal Maradeya <[email-masked]<mailto:[email-masked]>>, Mohammed Ahmed <[email-masked]<mailto:[email-masked]>>, Yahia Taha <[email-masked]<mailto:[email-masked]>>, Sherif Youssef <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>, Layan Shehadeh <[email-masked]<mailto:[email-masked]>>, Crys_HBKSA <[email-masked]<mailto:[email-masked]>>, Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>, Raees Ansari <[email-masked]<mailto:[email-masked]>>, Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>, hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>, Sunil Raghavan <[email-masked]<mailto:[email-masked]>>, Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>, Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>, Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>, Nada Hattar <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>, Hasan Razakhan <[email-masked]<mailto:[email-masked]>>, Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: 6457710413

@Mohammed Ahmed<mailto:[email-masked]>

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, May 11, 2021 at 2:10 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Mohammed Ahmed <[email-masked]<mailto:[email-masked]>>, Yahia Taha <[email-masked]<mailto:[email-masked]>>, Sherif Youssef <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>, Layan Shehadeh <[email-masked]<mailto:[email-masked]>>, Crys_HBKSA <[email-masked]<mailto:[email-masked]>>, Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>, Raees Ansari <[email-masked]<mailto:[email-masked]>>, Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>, hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>, Sunil Raghavan <[email-masked]<mailto:[email-masked]>>, Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>, Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>, Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>, Nada Hattar <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>, Hasan Razakhan <[email-masked]<mailto:[email-masked]>>, Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: 6457710413

+Sherif

Regards
Stay Safe
Taskin Shaikh

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, May 11, 2021 at 1:30 PM
To: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Taskin Shaikh <[email-masked]<mailto:[email-masked]>>, Mohammed Ahmed <[email-masked]<mailto:[email-masked]>>, Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>, Layan Shehadeh <[email-masked]<mailto:[email-masked]>>, Crys_HBKSA <[email-masked]<mailto:[email-masked]>>, Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>, Raees Ansari <[email-masked]<mailto:[email-masked]>>, Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>, hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>, Sunil Raghavan <[email-masked]<mailto:[email-masked]>>, Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>, Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>, Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>, Nada Hattar <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>, Hasan Razakhan <[email-masked]<mailto:[email-masked]>>, Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: 6457710413

Looping @Taskin Shaikh<mailto:[email-masked]>  @Namrita Kanjani<mailto:[email-masked]>
Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489636010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EE1NjD%2FXMLS8uyRxbuwukvS5w3U%2F4%2FnJpZGM9pOlm%2Fs%3D&reserved=0>

________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 11, 2021 12:25:28 PM
To: Mohammed Ahmed <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Sunil Raghavan <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413

Dear Mohamed,

Kindly support, need to issue  voucher worth 3377 SAR TH 1 SAR vailed 3 months.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489636010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Rtgi0Dob7nlp%2FD7U1koxGM2hKJ78Y3j4NXrlgErK15w%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489645964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ot8QRjleqTWZUW2Eb16hGzqSYRgi4D4uleBTa%2B7HjXQ%3D&reserved=0>

[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 2:10 PM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Sunil Raghavan <[email-masked]<mailto:[email-masked]>>; Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: 6457710413

Hi ahmed ,

Proceed after qc team approval

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489645964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=589Y3XDKL5g4950N6veLzTuO6y9gv5u4vbMVr%2BA5zx0%3D&reserved=0>

________________________________

From: Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 1:49:34 PM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Sunil Raghavan <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413

@Yahia Taha<mailto:[email-masked]> customer agree for voucher.

@Faizal Maradeya<mailto:[email-masked]> need your approval for voucher worth 3377 SAR TH 1 SAR vailed 3 months from 1st May.

Thank you.

Best Regards

Ahmad M.

Ext: 662209

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489655921%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R9SISivorOHsr1U8WV8jdKdJ9hynzy7SjKd2%2FrfeZrA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489655921%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vEj%2BcQ2mpEdVn6ZVoglfOj3fvutq1hDQEHEqYkM69LU%3D&reserved=0>

[lg][hb]

From: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 11:07 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Sunil Raghavan <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413

@Yahia Taha<mailto:[email-masked]> - Jacinta is having QC issue.

@Sunil Raghavan<mailto:[email-masked]> - Kindly advice if this can be raised in QMS for claim as this is known QC issue.

Thanks & Regards

Hasan Raza Khan

Inventory Controller

Home Box - KSA

Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489655921%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R9SISivorOHsr1U8WV8jdKdJ9hynzy7SjKd2%2FrfeZrA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489665877%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZGRGVfInagdGj8JHCqS1yANBE8as4ag2IiDJQna%2FrAY%3D&reserved=0>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489665877%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZGRGVfInagdGj8JHCqS1yANBE8as4ag2IiDJQna%2FrAY%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489675825%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9OKYWhxlRiOTczfxiiSfJvcqerk0abm0jVdiCPPIIg4%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 11:01 AM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Sunil Raghavan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413

Dear Hasan,

Just to bring to your kind notice that Dammam WH team reported that 161239971-Jacinta 2-Seater Recliner Sofa &161239970-Jacinta 3-Seater Recliner Sofa have quality issue and not repairable, they pulled them already

From customer house then they informed us to advise further, the only way to solve the customer issue is to offer replacement voucher for customer since stocks not available, items were used for fourteen months , when

I asked Dammam team for official inspection report below was the response.

  *   Inspection Report - COD Team has submit if Team were gone for inspection as per customer request.

  *   Jacinta collection was having QC issue and also to be consider that invoice item delivery to customer on 23Dec2019.(almost 14 months till now).

  *   Photographs already share once the sofa dropped at workshop for repairing.

Lastly share communication of customer if customer asked to pull the item from his house for repairing.

@Ahmed Mohmad  Bahjat<mailto:[email-masked]> as discussed please call the customer and solve the issue.

@Faizal Maradeya<mailto:[email-masked]> FYKI since it was card payment the only way is to create return on hybris then will block the refund and issue replacement voucher, requesting your kind approval for the same amount 3377 SAR

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489675825%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LimW2SvUrT9IxYpW6X57nzfv0acm0gNov2wa4hq40gI%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489675825%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uSzXlUEPGKZyuMq6rXeD3VKEp4x5lxRJjjreSB8xKMw%3D&reserved=0>

[lg][hb]

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 1:51 PM
To: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Sunil Raghavan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413
Importance: High

Dear Nikhilesh,

  *   Inspection Report - COD Team has submit if Team were gone for inspection as per customer request.

  *   Jacinta collection was having QC issue and also to be consider that invoice item delivery to customer on 23Dec2019.(almost 14 months till now).

  *   Photographs already share once the sofa dropped at workshop for repairing.

Lastly share communication of customer if customer asked to pull the item from his house for repairing.

Thanks & Regards,

Raees Ansari

Home Division Dammam

Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia

[image004]

From: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 11:47 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Sunil Raghavan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413

Dear Raees

Can you pls help to gather below mention requisites.

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 11:43 AM
To: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Sunil Raghavan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413

Hi Nikhilesh,

Could you please share a copy of official inspection report elaborating the cause of the damage is it misuse or QC, and some pictures or videos to share with quality team to decide accordingly.

And please revert who guide to pull the product from customer's house for repairing?

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489685794%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nNjfkkfUFTd1M8MOuJPxWv63MjxU5fN39VpGPjwTxgY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C23c821c1239440f638ee08d918280913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567382489685794%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kyUKsCIYmFP%2BuyLcELrYh3k99q84P4Ko20scC6Y0DYg%3D&reserved=0>

[lg][hb]

From: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 11:34 AM
To: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413

Dear CS Team

Said item cannot be repaired as confirmed by Workshop team.

Dear Yahia  - Pls confirm further on this complaint.

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 9:52 AM
To: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413

Dear Nikhilesh,

FYI...

Thanks & Regards,

Raees Ansari

Home Division Dammam

Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia

[image004]

From: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 9:12 AM
To: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6457710413

Dear Raees

Pls confirm on the below , If the item is ready in workshop ?

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 14, 2021 2:51 PM
To: Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: 6457710413
Importance: High

External email sender, please take precaution.

Dear Team,

The customer is very angry to call everyday, he want to know what is the report for the sofas, he wants us to contact him and inform him about the report from the workshop.

cx no.538451161

Please advise as the customer is calling everyday.

Thanks,

Shrouq Qawasmi

________________________________

From: Crys_HBKSA
Sent: Tuesday, April 06, 2021 8:18 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; Layan Shehadeh; Baraa Abukhadra; Nada Hattar; [email-masked]<mailto:[email-masked]>
Subject: RE: 6457710413

Hi team,

any update, kindly advise.

regards,

________________________________

From: Crys_HBKSA
Sent: Tuesday, March 30, 2021 4:48 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; Layan Shehadeh; Baraa Abukhadra; Nada Hattar; [email-masked]<mailto:[email-masked]>
Subject: RE: 6457710413

Dear team,

a kind reminder.

regards,

monya

________________________________

From: Crys_HBKSA
Sent: Thursday, March 25, 2021 11:19 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; Layan Shehadeh; Baraa Abukhadra; Nada Hattar; [email-masked]<mailto:[email-masked]>
Subject: 6457710413

Dear team,

The customer asking about the report after the team visits the customer. please check and advise.

CRM ticket:2617221

Order No:6457710413

Customer No:538451161

Address: Khobar

Best Regard,

Hanan

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