Subject: RE: [#2560151] - Conversation with Nilava
From: Radhika Jawle <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>
Date: Sat, 15 May 2021 06:40:33 +0000

Hi,

PFA

@Niren Dsouza<mailto:[email-masked]> - request for the 1 invoice in 2 separate emails.

Thanks & Regards,

From: Home Box <[email-masked]>
Sent: Thursday, May 13, 2021 5:18 PM
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]>
Subject: Fwd: [#2560151] - Conversation with Nilava

External email sender, please take precaution.
Please take a look at ticket #2560151<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2560151&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cf2a35dec08c44f34372e08d91611894e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637565086834552425%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wcmLMXet1XjMS4ppYqTk%2FTqlDltp5QfYC74AfhAbnPk%3D&reserved=0> raised by Nilava ([email-masked]<mailto:[email-masked]>).

Order Number: 9657665120

Invoice request

Kindly check this order invoice and send To Cx email id: [email-masked]<mailto:[email-masked]>

Thank and Regards
The Support Team
On Mon, 10 May at 2:14 PM , Nilava <[email-masked]<mailto:[email-masked]>> wrote:
Nilava
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
Hi
01:25 PM, 10th May
Nilava
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
I recently received a order but the invoice fir the same wasn't given physically..
01:27 PM, 10th May
Nilava
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
How can I get it? The order was delivered on Saturday 8th may..the order number 9657645220
01:29 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Hi Nilava .Thank you for choosing HomeBox. My name is adam .
01:31 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Please allow me a moment and I will check on this for you.
01:31 PM, 10th May
Nilava
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
Ok..
01:32 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Thank you we send the invoice to the email. kindly check your email
01:39 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Please reach us if you have not received
01:43 PM, 10th May
Nilava
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
Did you send it now ?
01:47 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Have you checked your eamil. please check spam folder as well
01:49 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I would need to follow up with our internal teams. Unfortunately, I may not be able to get back to you on Whatsapp, I would request your Email Address where we can get back to you.
01:53 PM, 10th May
Nilava
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
[email-masked]<mailto:[email-masked]>
01:54 PM, 10th May
Nilava
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
Nothing received in spam also
01:56 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I apologize for this inconvenience. I'm going to go ahead and escalate this to the customer care right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours..
I assure you that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.
02:00 PM, 10th May
Nilava
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
I am sure you have the invoice in soft copy.. so why so long to send it?
02:03 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Thank you, I'm sorry you will receive the invoice within 24 hours. we nn=ee===
02:06 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
We need to send an email and inform this to a different department
02:07 PM, 10th May
adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Please feel free to come back and chat with us if you have any queries in the future.
My name is adam and have a wonderful day!
02:11 PM, 10th May
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F482851036063474&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cf2a35dec08c44f34372e08d91611894e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637565086834562382%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8w4EWB4zCrgPkyVv%2FdJ0Fxljr8eYiEtyAEG6QXTlQdc%3D&reserved=0>

2560151:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2560619] - Conversation with Meghna Muthappa
From: Radhika Jawle <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Sat, 15 May 2021 06:27:11 +0000

HI,

PFA invoice.

@Niren Dsouza<mailto:[email-masked]> FYi,. Again getting single invoice request.

Thanks & Regards,

From: Home Box <[email-masked]>
Sent: Thursday, May 13, 2021 4:17 PM
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#2560619] - Conversation with Meghna Muthappa

External email sender, please take precaution.

Please take a look at ticket #2560619<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2560619&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C734ba982755b413d8bec08d9176a7932%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566568450357631%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oUqb4T1VkrxcmXUy%2BiWLuLtMGQmD4U1oMyWziDofjaI%3D&reserved=0> raised by Meghna Muthappa ([email-masked]<mailto:[email-masked]>).

Hi Team,

Order Number: 9657665120

Invoice request

Kindly check this order invoice and cx have not received it, please rectify it urgently.
Cx email id: [email-masked]<mailto:[email-masked]>

Thanks and Regards
The Support Team

   On Mon, 10 May at 3:27 PM , Meghna Muthappa <[email-masked]<mailto:[email-masked]>> wrote:

Meghna Muthappa

 <https://images.freshchat.com/30x30/fresh-chat-names/img/apple.png>

Hello

03:11 PM, 10th May

Meghna Muthappa

 <https://images.freshchat.com/30x30/fresh-chat-names/img/apple.png>

Order number: 9657665120

03:12 PM, 10th May

Meghna Muthappa

 <https://images.freshchat.com/30x30/fresh-chat-names/img/apple.png>

The item has been delivered but I have not received the invoice

03:12 PM, 10th May

adam

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Hi Meghna Muthappa .Thank you for choosing HomeBox. My name is adam .

03:13 PM, 10th May

Meghna Muthappa

 <https://images.freshchat.com/30x30/fresh-chat-names/img/apple.png>

Hi Adam

03:14 PM, 10th May

adam

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

We send the invoice to your email. please check your inbox and spam folder as well

03:14 PM, 10th May

adam

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

If you have not received it yet kindly, I would need to follow up with our internal teams. Unfortunately, I may not be able to get back to you on Whatsapp, I would request your Email Address where we can get back to you.

03:17 PM, 10th May

Meghna Muthappa

 <https://images.freshchat.com/30x30/fresh-chat-names/img/apple.png>

I haven’t received anything

03:21 PM, 10th May

adam

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Kindly share your registered email ID for further assistance.

03:21 PM, 10th May

Meghna Muthappa

 <https://images.freshchat.com/30x30/fresh-chat-names/img/apple.png>

[email-masked]<mailto:[email-masked]>

03:21 PM, 10th May

Meghna Muthappa

 <https://images.freshchat.com/30x30/fresh-chat-names/img/apple.png>

Order number: 9657665120

03:21 PM, 10th May

adam

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Please feel free to come back and chat with us if you have any queries in the future.
My name is adam and have a wonderful day!

03:25 PM, 10th May

View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F482876937643782&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C734ba982755b413d8bec08d9176a7932%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566568450367587%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sKkt2Sg8fCGLlwwoIEfebqLgrQC%2BFO8tlvZK59ZsYn4%3D&reserved=0>

2560619:1125156