Subject: RE: Oldest Ageing tickets
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, HB.CCCKSA <[email-masked]>, ArishLaila <[email-masked]>, Karim Asklany <[email-masked]>
Date: Sun, 9 May 2021 10:14:59 +0000

@Niren Dsouza<mailto:[email-masked]> please check.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Karim Asklany <[email-masked]>
Sent: Sunday, May 9, 2021 12:49 PM
To: Yahia Taha <[email-masked]>; ArishLaila <[email-masked]>
Cc: Niren Dsouza <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: RE: Oldest Ageing tickets

Dear @Yahia Taha<mailto:[email-masked]> ,

Kindly assign the tickets to KSA WH group and will be updated ASAP.

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 8, 2021 2:24 PM
To: Karim Asklany <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: Oldest Ageing tickets

Dear Karin\Arish

Requesting your kind support please.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cf5a186cbe6234091892108d912cfab46%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637561505398692269%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2VBTgvZZGJ%2BgSmAT1%2F67owMPbD4WSbcF8CQRSzlnki8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cf5a186cbe6234091892108d912cfab46%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637561505398692269%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bLqMofoFd6qDj02gPRpnQ5NrH7xBnFRNZWM056vMAhQ%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 8, 2021 1:47 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: Oldest Ageing tickets

External email sender, please take precaution.
Hi Yahia,
Good day. I hope you have been doing well.
As you may have noticed from the reports, our ageing tickets beyond 15 days is just increasing every day.
I would urgently require your assistance in getting these tickets closed as our team has not been able to do so.
I have attached a list of the tickets in the attachment, we have over 45 tickets today that are over 15 days. It would be much appreciated if you could get only the few that I have sent you closed.
Would also appreciate any feedback on how to streamline this process going forward.

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com