Subject: RE: Noon Order Issue
From: Murtaza Kutiyanawala <[email-masked]>
To: Shadab Ahmed Khan <[email-masked]>, hbpending uae <[email-masked]>, Abdul Rasheed <[email-masked]>, Yunis Fakrudeen <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sun, 9 May 2021 04:51:43 +0000

Hi Shadab,

Spoke to the customer and she is saying that the mattress complaint was raised on the 23rd April to Noon, this complaint was rejected by the service team as the complaint was raised after 15 days of delivery.

Customer also stated that she has shared all the pictures will Noon for the damage mattress.

@hbpending uae<mailto:[email-masked]> / @Abdul Rasheed<mailto:[email-masked]> / @Yunis Fakrudeen<mailto:[email-masked]>

Request you to arrange the pullout for refund of the mattress - CRM - 2776181

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Wednesday, May 5, 2021 12:41 AM
To: Shadab Ahmed Khan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: Re: Noon Order Issue

External email sender, please take precaution.
Hi Shadab,

Return request has been raised with CRM - 2765372
Not sure about the replacement .
Murtaza, can you please assist with that?

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Shadabahmed Khan" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 2, 2021 11:47:02 AM
Subject: RE: Noon Order Issue

Hi @Niren Dsouza<mailto:[email-masked]>

Any updates on this ?

Kindly take the product back.

Thanks
Shadab Khan

From: Shadab Ahmed Khan
Sent: Wednesday, April 28, 2021 4:50 PM
To: Niren Dsouza <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Noon Order Issue

Hi Niren,

29041101905720210415 - Damage delivery for Matterss.

Pl check and align the replacements.

Thanks,

[A close up of a sign    Description automatically generated]
  Shadab Khan
  Sr. Executive Ecom.
   M  :  +971 506586045
   Landmark Tower, Dubai Marina
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C54b34672c331425d13af08d90f3d0046%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557576950749352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=shx%2FfeAcdGcCrm30zN78tEDWzxU4O8pJhPk%2BBNoOVWI%3D&reserved=0>

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