Subject: Oldest ageing tickets
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>, radhika jawle <[email-masked]>
Date: Sat, 8 May 2021 04:01:04 -0700 (MST)

Hi Radhika/Murtaza, 
I hope this finds you well. 
As you may have noticed, our count of ageing tickets has started trending slightly towards the higher side. 
As such I have attached a list of the few oldest tickets beyond the SLA as of right now. 
Would greatly appreciate your assistance in getting these closed. 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]