Subject: Daily performance summary for LiveSalesman team for May 7th, 2021
From: Niren Dsouza <[email-masked]>
To: saurabh <[email-masked]>, deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Ankit Arora <[email-masked]>
Date: Sat, 8 May 2021 00:02:34 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 7th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 							
Agents 	Facebook KSA HB 	Facebook UAE HB 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails KSA 	Emails UAE 	Grand Total 
Abdul Saboor 				1 		16 	17 	34 
Abu Sufian 				17 				17 
Adam musa yagoub yousif 			2 	20 				22 
Amir Aziz 	6 	15 		1 	4 			26 
Amr Khalil 						24 		24 
Ankit Kumar 				18 			3 	21 
Ibrahem Mahmoud 				34 				34 
Mohammad Faizan 				33 				33 
Mohd Adeel Akhter 						44 	1 	45 
Mosab Mohammed Abdalla Nasreldin 			2 	18 				20 
No Agent 		8 				56 	29 	93 
Waseem Ahemad . Khan 			2 	20 				22 
Grand Total 	6 	23 	6 	162 	4 	140 	50 	391 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abdulsaboor Jawid 	11 	13 
Abu sufian 	38 	38 
adam yousif 	67 	66 
Amir Aziz 	4 	2 
ankit KUMAR 	44 	41 
Ibrahem Mahmoud 	58 	53 
Mohammad Faizan 	47 	44 
mosab nasreldin 	34 	35 
Niren Dsouza 	0 	1 
waseem khan 	55 	54 
Grand Total 	358 	347 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (HH) 	2 
		Delivery Status 	34 
		Reschedule Delivery 	2 
	Delivery Related Total 		41 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	4 
	Product Complaint Total 	5 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	2 
		Refunds after Return 	3 
		Return Request Initiation 	1 
	Refunds and Cancelations Total 	13 
Customer Services Total 			59 
Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	11 
	No Answer Total 		11 
No Answer Total 			11 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	1 
		Store Availability 	11 
		Store Location 	2 
		Website/App Issues 	5 
	Other Enquiry Total 		20 
	Policy Related 	Delivery Cost 	7 
		Delivery Time 	7 
		Return Policy 	1 
	Policy Related Total 		15 
	Product Related 	Pricing 	2 
		Product Specification 	56 
		(blank) 	2 
	Product Related Total 		60 
	(blank) 	(blank) 	6 
	(blank) Total 		6 
PreSales Total 			101 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			172 

    * Total count of ageing for Facebook: 
Facebook UAE HB 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 					1 	1 
Amir Aziz 	26 	5 	15 	7 	5 	58 
Ankit Kumar 		1 	5 	4 		10 
Mohd Adeel Akhter 		5 		1 		6 
Grand Total 	26 	11 	20 	12 	6 	75 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abu Sufian 	2 	1 	3 	1 		3 	10 
Adam musa yagoub yousif 	9 						9 
Ankit Kumar 	4 	1 				1 	6 
Ibrahem Mahmoud 	1 	1 		2 		1 	5 
Mohammed Ali 	1 						1 
Mosab Mohammed Abdalla Nasreldin 	5 	3 	1 	1 	1 		11 
Sreelal.t CT 	3 	2 	1 			1 	7 
Waseem Ahemad . Khan 	6 	1 					7 
Grand Total 	31 	9 	5 	4 	1 	6 	56 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( UAE) : 
Emails UAE 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 	12 	2 	2 				16 
Ankit Kumar 	7 	4 	3 	6 		1 	21 
Jok Kuol 						1 	1 
Mohammed Ali 	1 	2 	1 		1 		5 
Sreelal.t CT 	5 	1 					6 
Grand Total 	25 	9 	6 	6 	1 	2 	49 

    * Total count of ageing for emails( KSA) : 
Emails KSA 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 	7 	1 					8 
Amr Khalil 	43 	5 	5 	8 	3 	4 	68 
Ankit Kumar 			1 				1 
Hasan Nour 	12 	14 	8 	4 	1 	5 	44 
Manmoon Alsadig Haroon Adam 	10 	4 	7 	19 	2 	20 	62 
Mohammed Ali 	1 	1 					2 
Mohd Adeel Akhter 	27 	1 	2 	10 	1 	14 	55 
Syed Ataullah 						1 	1 
Grand Total 	100 	26 	23 	41 	7 	44 	241 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]