Subject: RE: [#2443781] - Conversation with Asmaa Zainy
From: Muzahir Abbas <[email-masked]>
To: Radhika Jawle <[email-masked]>, Sanjana Suresh <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>
Cc: Vaibhav Ohri <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, Niren Dsouza <[email-masked]>, Ashish Karini <[email-masked]>
Date: Thu, 6 May 2021 06:03:29 +0000

Hi Team ,
Below mentioned missing items has been delivered .

POD attached for your kind reference.

Regards
Abbas

From: Radhika Jawle<mailto:[email-masked]>
Sent: 06 May 2021 09:57
To: Muzahir Abbas<mailto:[email-masked]>; Sanjana Suresh<mailto:[email-masked]>; Jasim Vali Mohammed Bebal<mailto:[email-masked]>
Cc: Vaibhav Ohri<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; crys_hb<mailto:[email-masked]>; Niren Dsouza<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>
Subject: RE: [#2443781] - Conversation with Asmaa Zainy

Hi @Muzahir Abbas<mailto:[email-masked]>,

Kindly update if the delivery is complete.

Thanks & Regards,

From: Muzahir Abbas <[email-masked]>
Sent: Monday, May 03, 2021 1:25 PM
To: Radhika Jawle <[email-masked]>; Sanjana Suresh <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>
Cc: Vaibhav Ohri <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; Niren Dsouza <[email-masked]>; Ashish Karini <[email-masked]>
Subject: RE: [#2443781] - Conversation with Asmaa Zainy

Hi Team ,
Order is out for delivery ,once it’s done ,will update you.

Regards
Abbas

From: Radhika Jawle<mailto:[email-masked]>
Sent: 03 May 2021 12:33
To: Muzahir Abbas<mailto:[email-masked]>; Sanjana Suresh<mailto:[email-masked]>; Jasim Vali Mohammed Bebal<mailto:[email-masked]>
Cc: Vaibhav Ohri<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; crys_hb<mailto:[email-masked]>; Niren Dsouza<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>
Subject: RE: [#2443781] - Conversation with Asmaa Zainy

Hi Team,

Kindly update on urgent basis. Customer placed an order on 23rd April and till date not received the complete order.

Thanks & Regards,

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 02, 2021 1:56 PM
To: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2443781] - Conversation with Asmaa Zainy

Hi @Muzahir Abbas<mailto:[email-masked]>,

Please update how much time it will still required as customer is continuously following up.

Thanks & Regards,

From: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 02, 2021 1:54 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2443781] - Conversation with Asmaa Zainy

Dear Team,
We are facing an issue against this airway bill and already informed to Fareye to resolve .
Will update you ,once it’s fixed .

Regards
Abbas

From: Sanjana Suresh<mailto:[email-masked]>
Sent: 02 May 2021 11:26
To: Radhika Jawle<mailto:[email-masked]>; Jasim Vali Mohammed Bebal<mailto:[email-masked]>; Vaibhav Ohri<mailto:[email-masked]>; Muzahir Abbas<mailto:[email-masked]>
Cc: Vaibhav Ohri<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; crys_hb<mailto:[email-masked]>; Niren Dsouza<mailto:[email-masked]>
Subject: RE: [#2443781] - Conversation with Asmaa Zainy

@Muzahir Abbas<mailto:[email-masked]>, pls update.

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 2, 2021 11:22 AM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2443781] - Conversation with Asmaa Zainy

Hi Team,

Please update on urgent basis as customer is continuously following up.

Thanks & Regards,

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 02, 2021 9:33 AM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2443781] - Conversation with Asmaa Zainy

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Please check and let us know.

Thanks.

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 2, 2021 9:31:00 AM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#2443781] - Conversation with Asmaa Zainy

Hi @Sanjana Suresh<mailto:[email-masked]>,

As per the below email from @Jasim Vali Mohammed  Bebal<mailto:[email-masked]> , item has been handover in the separate container.

Please advise, customer is continuously following up for the missing item.

Thanks & Regards,

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 27, 2021 1:37 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#2443781] - Conversation with Asmaa Zainy

Dear Team ,

The mentioned missing item has been handed over in 2 separate containers .

FYR kindly find the attached enclosed mail for it.

Missing item container id details .

Container id

Item Code

ECUAE866336

162836059

ECUAE866332

162836067

[A close up of a sign  Description automatically generated]

Jasim Bebal

 Senior Associate E-commerce

HAPPINESS Every were

  T   :  +971 4 517 5824

  F   :  +971 4 517 5824

  M  :  +971 509706805

  E   :  [email-masked]<mailto:[email-masked]>

  DWC Landmark Group Shed 3

  Al-Makhtoom Airport

  P.O.Box 282028, UAE.

 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMuzahir.Abbas%40landmarkgroup.com%7C74b5ef79b3664d6f7aa608d91053d587%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637558774508015518%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9LDRM4tdC1ZZX1sxKY3rZdwkHL4QUnLLum5AAUP2Gkk%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 April 2021 10:57 PM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2443781] - Conversation with Asmaa Zainy

External email sender, please take precaution.

Dear Team,

Kind reminder of the previous email ,

Order no : 9653824792
AWB : FC042221001816

Missing items :
1-  Comfy Abstract Rug - 120x160 cms
2-  Comfy Boys Dream Rug - 120x160 cms
Please do the needful as the customer is following up

Please take a look at ticket #2443781<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2443781&data=04%7C01%7CMuzahir.Abbas%40landmarkgroup.com%7C74b5ef79b3664d6f7aa608d91053d587%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637558774508025510%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f7f14RPGkfWJufimQj64flw1Ih3FzQFb1RK9JbPawCc%3D&reserved=0> raised by Asmaa Zainy ().

Thanks and Regards
The Support Team

On Sat, 24 Apr at 1:31 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Order no : 9653824792
AWB : FC042221001816

Missing items :
1-  Comfy Abstract Rug - 120x160 cms
2-  Comfy Boys Dream Rug - 120x160 cms
Please do the needful as the customer is following up

Please take a look at ticket #2443781<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2443781&data=04%7C01%7CMuzahir.Abbas%40landmarkgroup.com%7C74b5ef79b3664d6f7aa608d91053d587%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637558774508035501%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MQ77ykvkoKF0uV0eSgDgwfcPo2Kjvzc03BsP%2FlGn0F4%3D&reserved=0> raised by Asmaa Zainy ().

Thanks and Regards
The Support Team

On Fri, 23 Apr at 11:19 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Asmaa Zainy

[Image removed by sender.]

Thank you

11:19 PM, 23rd Apr

View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F476911846564536&data=04%7C01%7CMuzahir.Abbas%40landmarkgroup.com%7C74b5ef79b3664d6f7aa608d91053d587%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637558774508035501%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Oid1JNgxlJgJe6rCIcX%2FNSEA4RwjlAjl1TytPyVCksQ%3D&reserved=0>

2443781:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com