Subject: RE: Wrong Item - NAED40098105864-6
From: Murtaza Kutiyanawala <[email-masked]>
To: Abdul Rasheed <[email-masked]>
Cc: Niren Dsouza <[email-masked]>, Shadab Ahmed Khan <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Anton Dilshan <[email-masked]>, Soundar Rajan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Homebox Delivery <[email-masked]>
Date: Wed, 5 May 2021 11:54:39 +0000

HI Hameed,

Regarding the pullout for CRM - 2765359

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Wednesday, May 5, 2021 12:35 AM
To: Shadab Ahmed Khan <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>
Subject: Re: Wrong Item - NAED40098105864-6

External email sender, please take precaution.
Hi Shadab,

Return request raised as per CRM - 2765359

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Shadabahmed Khan" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 2, 2021 11:58:57 AM
Subject: FW: Wrong Item - NAED40098105864-6

Hi @Niren Dsouza<mailto:[email-masked]>

Kindly raise return request : 29041101908120210415

Thanks
Shadab Khan

From: Khent Logarta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 1, 2021 2:50 PM
To: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Item - NAED40098105864-6

External email sender, please take precaution.
Can we please get a reply here?

On Thu, Apr 29, 2021 at 5:53 PM Sanchit Gandotra <[email-masked]<mailto:[email-masked]>> wrote:

Hi @Shadab Ahmed Khan<mailto:[email-masked]>  Waiting for the update .

Many Thanks

Sanchit

On Thu, Apr 29, 2021 at 5:03 PM Khent Logarta <[email-masked]<mailto:[email-masked]>> wrote:
@Shadab Ahmed Khan<mailto:[email-masked]>  Please collect the item back and provide us the date.

On Wed, Apr 28, 2021 at 5:07 PM Khent Logarta <[email-masked]<mailto:[email-masked]>> wrote:
Confusion happens here.

This should not be included in a mirror specification. fyi @Shahzaib Maqbool<mailto:[email-masked]>

Please confirm if when you can collect the item back so that we can proceed with the refund.

On Wed, Apr 28, 2021 at 4:54 PM Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sanchit,

I hope Noon did not refund the order.

Also what we have listed we have delivered.

There is no confusion.

Thanks
Shadab Khan

From: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 2:25 PM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Khent Logarta <[email-masked]<mailto:[email-masked]>>; Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Item - NAED40098105864-6

External email sender, please take precaution.

Hi Shadab

Any update on this?

Many Thanks

Sanchit

On Tue, Apr 27, 2021 at 7:51 PM Sanchit Gandotra <[email-masked]<mailto:[email-masked]>> wrote:

Hi Partner

Please take the return from the customer .

Many Thanks

Sanchit

On Tue, Apr 27, 2021 at 3:22 PM Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>> wrote:
That is dresser Kit not shelf.

Also we have clearly name : Candy Dresser Mirror with Shelf Pink.

Thanks
Shadab Khan

From: Khent Logarta<mailto:[email-masked]>
Sent: Tuesday, April 27, 2021 1:49 PM
To: Shadab Ahmed Khan<mailto:[email-masked]>
Cc: Sanchit Gandotra<mailto:[email-masked]>; Manojkrishna Eswaramurthy<mailto:[email-masked]>; Marwa Adel Naoum Osman<mailto:[email-masked]>; Shahzaib Maqbool<mailto:[email-masked]>
Subject: Re: Wrong Item - NAED40098105864-6

External email sender, please take precaution.
This is missing as per the customer.

On Tue, Apr 27, 2021 at 1:42 PM Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Kit,

Kindly ask the customer to share the assembled product image.

This shelf we are talking about here

Thanks
Shadab Khan

From: Khent Logarta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 27, 2021 12:50 PM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>; Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Item - NAED40098105864-6

External email sender, please take precaution.
Hi Shadab,

As per the customer, he only received the mirror and not the shelves.

Please confirm.

On Mon, Apr 26, 2021 at 5:21 PM Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sanchit,

We have delivered correct item pl find the screenshot of panel with Partner ID

Thanks
Shadab Khan

From: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 5:04 PM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Kit Logarta <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Wrong Item - NAED40098105864-6

External email sender, please take precaution.

Hi Partner

Customer Claims : He ordered different items and received the different one .

PFA the images .

Many Thanks

Sanchit

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C1559fbae8d734e47e10b08d90f3c10db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557572938038029%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fB3W9LBPCOxnL9HswADMQgCQsnr6%2BTPh1rPVPiB5w64%3D&reserved=0>

--

Kit
Supervisor - Marketplace Operations
[email-masked]
<mailto:[email-masked]>noon.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnoon.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C1559fbae8d734e47e10b08d90f3c10db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557572938048024%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FFHIGPn88JTUli91B8d0N4qSA0pU0x1GxKxzxAnqtLY%3D&reserved=0>
[https://k.nooncdn.com/s/misc/2017/signature/noon.gif]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C1559fbae8d734e47e10b08d90f3c10db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557572938048024%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zXxIhjAWIcm4patOm5B2uFG8k0IFTybiNkfkLDqAN9g%3D&reserved=0>

--

Kit
Supervisor - Marketplace Operations
[email-masked]
<mailto:[email-masked]>noon.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnoon.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C1559fbae8d734e47e10b08d90f3c10db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557572938058018%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jk330bUa04738d%2Bq%2Fp%2BFwA8ikXHQXjXPFugDehDMRoc%3D&reserved=0>
[https://k.nooncdn.com/s/misc/2017/signature/noon.gif]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C1559fbae8d734e47e10b08d90f3c10db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557572938058018%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H5JKS58rlmwRdLuRRdGKA6dd2EclInBBsPWki6yb8S0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C1559fbae8d734e47e10b08d90f3c10db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557572938068012%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b1uXIfcJi2wrq7Tr2TxAYIzWCRQqY3Pwvas5oGxEbSU%3D&reserved=0>

--

Kit
Supervisor - Marketplace Operations
[email-masked]
<mailto:[email-masked]>noon.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnoon.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C1559fbae8d734e47e10b08d90f3c10db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557572938068012%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dm9mdBB5ureQgHh4OHsSL4u%2Bp1drTbBZjXPuwpzN%2FDo%3D&reserved=0>
[https://k.nooncdn.com/s/misc/2017/signature/noon.gif]

--

Kit
Supervisor - Marketplace Operations
[email-masked]
<mailto:[email-masked]>noon.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnoon.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C1559fbae8d734e47e10b08d90f3c10db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557572938078007%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f6bAHpiRivLyW9FMt05%2FS2ZnKciiVGocloRXoLvL%2BW8%3D&reserved=0>
[https://k.nooncdn.com/s/misc/2017/signature/noon.gif]

--

Kit
Supervisor - Marketplace Operations
[email-masked]
<mailto:[email-masked]>noon.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnoon.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C1559fbae8d734e47e10b08d90f3c10db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557572938078007%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f6bAHpiRivLyW9FMt05%2FS2ZnKciiVGocloRXoLvL%2BW8%3D&reserved=0>
[https://k.nooncdn.com/s/misc/2017/signature/noon.gif]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com