Subject: Re: Wrong Item - NAED40098105864-6
From: Niren Dsouza <[email-masked]>
To: Shadabahmed Khan <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>
Date: Tue, 4 May 2021 13:34:44 -0700 (MST)

Hi Shadab, 

Return request raised as per CRM - 2765359 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Shadabahmed Khan" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Sent: Sunday, May 2, 2021 11:58:57 AM 
Subject: FW: Wrong Item - NAED40098105864-6 

Hi [ mailto:[email-masked] | 
@Niren Dsouza ] 

Kindly raise return request : 29041101908120210415 

Thanks 

Shadab Khan 

From: Khent Logarta <[email-masked]> 
Sent: Saturday, May 1, 2021 2:50 PM 
To: Sanchit Gandotra <[email-masked]> 
Cc: Shadab Ahmed Khan <[email-masked]>; Manojkrishna Eswaramurthy <[email-masked]>; Marwa Adel Naoum Osman <[email-masked]>; Shahzaib Maqbool <[email-masked]> 
Subject: Re: Wrong Item - NAED40098105864-6 

External email sender, please take precaution. 

Can we please get a reply here? 

On Thu, Apr 29, 2021 at 5:53 PM Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi [ mailto:[email-masked] | @Shadab Ahmed Khan ] Waiting for the update . 

Many Thanks 

Sanchit 

On Thu, Apr 29, 2021 at 5:03 PM Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

[ mailto:[email-masked] | @Shadab Ahmed Khan ] Please collect the item back and provide us the date. 

On Wed, Apr 28, 2021 at 5:07 PM Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Confusion happens here. 

This should not be included in a mirror specification. fyi [ mailto:[email-masked] | @Shahzaib Maqbool ] 

Please confirm if when you can collect the item back so that we can proceed with the refund. 

On Wed, Apr 28, 2021 at 4:54 PM Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Sanchit, 

I hope Noon did not refund the order. 

Also what we have listed we have delivered. 

There is no confusion. 

Thanks 

Shadab Khan 

From: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 28, 2021 2:25 PM 
To: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Khent Logarta < [ mailto:[email-masked] | [email-masked] ] >; Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong Item - NAED40098105864-6 

External email sender, please take precaution. 

Hi Shadab 

Any update on this? 

Many Thanks 

Sanchit 

On Tue, Apr 27, 2021 at 7:51 PM Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Partner 

Please take the return from the customer . 

Many Thanks 

Sanchit 

On Tue, Apr 27, 2021 at 3:22 PM Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

That is dresser Kit not shelf. 

Also we have clearly name : Candy Dresser Mirror with Shelf Pink. 

Thanks 

Shadab Khan 

From: [ mailto:[email-masked] | Khent Logarta ] 
Sent: Tuesday, April 27, 2021 1:49 PM 
To: [ mailto:[email-masked] | Shadab Ahmed Khan ] 
Cc: [ mailto:[email-masked] | Sanchit Gandotra ] ; [ mailto:[email-masked] | Manojkrishna Eswaramurthy ] ; [ mailto:[email-masked] | Marwa Adel Naoum Osman ] ; [ mailto:[email-masked] | 
Shahzaib Maqbool ] 
Subject: Re: Wrong Item - NAED40098105864-6 

External email sender, please take precaution. 

This is missing as per the customer. 

On Tue, Apr 27, 2021 at 1:42 PM Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Kit, 

Kindly ask the customer to share the assembled product image. 

This shelf we are talking about here 

Thanks 

Shadab Khan 

From: Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 27, 2021 12:50 PM 
To: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] >; Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong Item - NAED40098105864-6 

External email sender, please take precaution. 

Hi Shadab, 

As per the customer, he only received the mirror and not the shelves. 

Please confirm. 

On Mon, Apr 26, 2021 at 5:21 PM Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Sanchit, 

We have delivered correct item pl find the screenshot of panel with Partner ID 

Thanks 

Shadab Khan 

From: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 26, 2021 5:04 PM 
To: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Kit Logarta < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Wrong Item - NAED40098105864-6 

External email sender, please take precaution. 

Hi Partner 

Customer Claims : He ordered different items and received the different one . 

PFA the images . 

Many Thanks 

Sanchit 

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Supervisor - Marketplace Operations 

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Supervisor - Marketplace Operations 

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Supervisor - Marketplace Operations 

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Supervisor - Marketplace Operations 

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