Subject: RE: [#2486225] - Conversation with Fibrex
From: Radhika Jawle <[email-masked]>
To: Home Box <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Tue, 4 May 2021 06:17:25 +0000

HI,

Please find the attached invoice for WWD and WWT item in English.

Thanks & Regards,

From: Radhika Jawle <[email-masked]>
Sent: Sunday, May 02, 2021 2:10 PM
To: Home Box <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: RE: [#2486225] - Conversation with Fibrex

Hi,

JIRA Raised to send the invoice in English.

Thanks & Regards,

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 02, 2021 2:06 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2486225] - Conversation with Fibrex

External email sender, please take precaution.
Hi,

Order:9653022975

The customer is asking to meagre the invoice in one attachment and need this in English.
Kindly do the necessary.

Thank You
The Support Team
On Sun, 2 May at 9:32 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

PFA invoice

Thanks & Regards,
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjQyMDk5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rAuqpQruQlMWQt6syazTPfIrYA0K3GtXB6Zrmee6Vjw]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 01, 2021 1:03 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2486225] - Conversation with Fibrex

External email sender, please take precaution.
Please take a look at ticket #2486225<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2486225&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C245272ac0af84a9fd77208d90d5267e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637555469837516986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iZgj1UCBBee4kwGkRq3k8D6ZiyJ0q66Cl0BNggaPBvQ%3D&reserved=0> raised by Fibrex ([email-masked]<mailto:[email-masked]>).

Hi,

Order: 9653022975

The customer has not yet received the invoice for the purchase. Kindly provides the invoice.

Thank You
The Support Team
On Sat, 1 May at 12:40 PM , Fibrex <[email-masked]<mailto:[email-masked]>> wrote:
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
hi
12:19 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Hi Fibrex .Thank you for choosing HomeBox. My name is Sreelal . How may I help you today?
12:20 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
hello
12:20 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
we want to follow the invoice
12:20 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
We want to request the tax invoice of the order we made that will be named under FIBREX PROPERTIES AND INVESTMENT LLC order # 9653022975
12:21 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Like to confirm that you are requesting the invoice of your purchase.
12:22 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
yes
12:23 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
tax invoice
12:23 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Usually, invoices are sent to the email ID of the customer after 24hrs of the purchase
and as per the previous chats, I would like to get your confirmation that you still haven't received the invoice?
12:26 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
not yet
12:26 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
this will be the 3rd time we asked
12:26 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
I extremely apologise for the delay happened.
I will escalate this to the concerned department and soon you will receive your invoice.
12:29 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
Please because we need the invoice
12:29 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
What can we do to expidite it?
12:30 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
I will escalate this issue to the concerned department and I will share it with you.
12:30 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
Please do so
12:31 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Please provide your email ID.
12:31 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
[email-masked]<mailto:[email-masked]>
12:31 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Thank you for that.
12:31 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
I will escalate this issue and I will follow up with this.
12:32 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Is there anything else I can assist you with today?
12:36 PM, 01st May
Fibrex
[https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png]
None
12:37 PM, 01st May
Sreelal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
It was a pleasure to assist you. Thank you for shopping with us.
Have a wonderful day.
12:38 PM, 01st May
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F475353690258327&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C245272ac0af84a9fd77208d90d5267e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637555469837526942%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fmkCyA75d%2F1Q%2FnG8SK%2BJa8Lhy%2BT5eIxrBb7XZ3ZasYY%3D&reserved=0>

2486225:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C245272ac0af84a9fd77208d90d5267e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637555469837526942%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=r2JSPJ8r%2BVBF8Y5vd7giuVokdJ%2BCKMGJeFdP5XmEWEQ%3D&reserved=0>

2486225:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com