Subject: Re: Ticket - 2478320
From: Niren Dsouza <[email-masked]>
To: mosab nasreldin <[email-masked]>
Date: Sun, 2 May 2021 01:02:58 -0700 (MST)

It is not only about emailing the client. 
You also closed the ticket which meant that you would have no way of knowing if the cx received the invoice or not. it needed to be "waiting on 3rd party" until issue is resolved. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "mosab nasreldin" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Sent: Sunday, May 2, 2021 5:26:46 AM 
Subject: Re: Ticket - 2478320 

Hi Sir, 

I thought they will email the customer the invoice, Thank you sir for correcting my ticket i will do it correct next time, 

Thank You. 

From: "Niren Dsouza" <[email-masked]> 
To: "mosab nasreldin" <[email-masked]> 
Sent: Saturday, May 1, 2021 4:30:11 PM 
Subject: Ticket - 2478320 

1. Why was ticket closed after escalation?And for invoice we have to send it to Radhika and Murtaza, not Subhash Jangir. 
https://landmarkgroupservice.freshdesk.com/a/tickets/2478320 

Niren D'Souza 
Team Manager 
[email-masked]