Subject: Urgent : Ticket 2434772, please check.
From: Niren Dsouza <[email-masked]>
To: jok kuol <[email-masked]>
Date: Sun, 2 May 2021 01:01:05 -0700 (MST)

Hi Jok, 
Please check this ticket. 
https://landmarkgroupservice.freshdesk.com/a/tickets/2434772 

1. What kind of reply is this?Every sentence on a different line, different spacing, not starting at the same place, weird formatting???Does this look professional? 

2. You have replied to the customer, whcih is fine, why have you included [email-masked] in the list? 
There is no excuse for that. You have eyes, you can see the email address automatically included there, does the delete button on your PC not work? 
This has now been highlighted by the client from head office. 

3. Do you know the website of our company? I would like you to enter the website you have mentioned in the email and see which website it is and please let me know. www.homebox.com?? 

Niren D'Souza 
Team Manager 
[email-masked]