Subject: RE: [#2478320] - Conversation with Мистер Н
From: Radhika Jawle <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Date: Sun, 2 May 2021 05:35:45 +0000

Hi,

The mentioned order number belongs to Homecentre.

@Niren Dsouza<mailto:[email-masked]> FYI.,

Thanks & Regards,

From: Home Box <[email-masked]>
Sent: Saturday, May 01, 2021 2:40 PM
To: Radhika Jawle <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#2478320] - Conversation with Мистер Н

External email sender, please take precaution.
Hi Team,

Order Date : Jan 17, 2021
Order ID: 9629285219

Assistance Required:The customer needs invoice for the order no 9629285219, Kindly send the invoice to the email of the customer : [email-masked]<mailto:[email-masked]>

Thank You & Regards,
The Support Team.
Please take a look at ticket #2478320<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2478320&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cb5f36dc64e8747a51f7508d90c8d8539%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637554624240729909%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VlcClB1lX%2BfKpPS6JWA3zaoAHiuiXXcDEZfyvC8jm4U%3D&reserved=0> raised by Мистер Н ([email-masked]<mailto:[email-masked]>).

On Fri, 30 Apr at 12:06 AM , Мистер Н <[email-masked]<mailto:[email-masked]>> wrote:
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
Hello
11:59 PM, 29th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
I'm messaging you again, because I'm really disappointed in your system
11:59 PM, 29th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
I messaged you yesterday, and one week ago, just to ask you to do a one simple thing, but you still didn't do it
12:00 AM, 30th Apr
mosab
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Hi Мистер Н , I am mosab, Please allow me one moment while I look up the status . This may take a minute or two.
12:00 AM, 30th Apr
mosab
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Could you please explain to me, how do i can help you please ?
12:01 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
It is really important for me, and I'm still waiting for my invoice that I asked you for, I messaged you 3 times already
12:01 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
For two weeks I have been waiting
12:02 AM, 30th Apr
mosab
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Please check the spam in your email you will find the invoice.
12:02 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
And every single time you said that you are going to contact someone, but I can clearly see that there is no invoice
12:02 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
I checked everything
12:02 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
And that's what they told me last time
12:03 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
I always check my email, and I get mails from everyone, apart from you
12:03 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
The only mails that I have from you are from long time ago
12:03 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
Can you please send me my invoice as fast as possible, and make some kind of priority
12:04 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
[email-masked]<mailto:[email-masked]>
12:04 AM, 30th Apr
mosab
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Could you please share your order number so that I can assist you further?
12:04 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
The order number is 9629285219
12:04 AM, 30th Apr
mosab
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
I apologies for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.
12:05 AM, 30th Apr
mosab
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Is there anything else I can assist you with today?
12:05 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
No thank you
12:05 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
I hope I'm going to get it ASAP
12:05 AM, 30th Apr
mosab
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Please feel free to come back and chat with us if you have any queries in the future.
My name is mosab and have a good night!
12:05 AM, 30th Apr
Мистер Н
[https://images.freshchat.com/30x30/fresh-chat-names/img/bird.png]
Ok, thank you
12:05 AM, 30th Apr
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F476860687626527&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cb5f36dc64e8747a51f7508d90c8d8539%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637554624240739856%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VxmpG7YJKdYQVGF6xbKEvcTpmV0XHKoVaG51TSsMpWg%3D&reserved=0>

2478320:1125156
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