Subject: RE: Process queries
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: syed ataullah <[email-masked]>
Date: Sat, 1 May 2021 10:53:56 +0000

Hi Niren

Please find my answer in red.

1. We're getting emails from cx asking as to why the Shoqia store has been shut down and is it temporary or no? it is open now
2. As advised by you, the Sahla tech issue should be resolved within 7-14 days. We're having issues where it is pending for 16 days or more. How do we resolve these?Also why should the Sahla tech issue be encountered by customers who have returned items online to the courier to be returned to the WH? Will check with stick holder, basically the challenge is scanning the returned item by WH team.
3. What is the CPR4 and CPR5 stores?CPR4 is khurais road store and CPR5 is Azizia Riyadh store Mansoura district.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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[lg][hb]

From: Niren Dsouza <[email-masked]>
Sent: Thursday, April 29, 2021 6:46 PM
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>
Subject: Process queries

External email sender, please take precaution.
Hi Yahia,
 We had a couple of queries for which would appreciate your advice.

1. We're getting emails from cx asking as to why the Shoqia store has been shut down and is it temporary or no?
2. As advised by you, the Sahla tech issue should be resolved within 7-14 days. We're having issues where it is pending for 16 days or more. How do we resolve these?Also why should the Sahla tech issue be encountered by customers who have returned items online to the courier to be returned to the WH?
3. What is the CPR4 and CPR5 stores?

Looking forward to hearing from you
Regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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