Subject: Fwd: WWD item During delivery issue invoice #9632407251
From: Niren Dsouza <[email-masked]>
To: ibrahem mahmoud <[email-masked]>, mosab nasreldin <[email-masked]>
Date: Sat, 1 May 2021 03:30:59 -0700 (MST)

The client has just sent us this. 
Cx came and chatted with us in February and pictures were never sent. 
Now it has been escalated to head office because it is May and till today issue is not solved. 
Kindly explain why you have both been asking customers to come back without raising the issue? 
Ticket - https://landmarkgroupservice.freshdesk.com/a/tickets/2083435 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "radhika jawle" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Sent: Saturday, May 1, 2021 3:11:44 PM 
Subject: FW: WWD item During delivery issue invoice #9632407251 

Hi [ mailto:[email-masked] | 
@Niren Dsouza ] , 

Please check the below chat, customer shared the images on 10 th FEB, Complaint was not raised. 

Till date issue has not been resolved. 

Thanks & Regards, 

From: Radhika Jawle <[email-masked]> 
Sent: Saturday, May 01, 2021 1:37 PM 
To: hbpending uae <[email-masked]>; Abdul Rasheed <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; Yunis Fakrudeen <[email-masked]> 
Subject: FW: WWD item During delivery issue invoice #9632407251 
Importance: High 

Hi Team, 

Night stand was damaged by the delivery team at the time of delivery itself. Customer has shared the snaps on the same day of the delivery please find in the attached email. 

Delivery person received the call before and said he will come in 2 days but later he start receiving the call for the customer. 

Kindly check and arrange the team on urgent basis. 

Thanks & Regards, 

-----Original Message----- 
From: crys_hb < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 22, 2021 5:28 PM 
To: Anton Dilshan < [ mailto:[email-masked] | [email-masked] ] >; Abdul Rasheed < [ mailto:[email-masked] | [email-masked] ] >; hbpending uae < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Baraa Abukhadra < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Maryam Yahya < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Yunis Fakrudeen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: WWD item 

External email sender, please take precaution. 

hi team 

as ref to crm No#2729543 cx call and she have the item Haris 5-Piece King Bedroom Set cx said one of the side table is broken pls chick and advise 

CX NUMBER :529464446 

ORDER NUMBER :9632407251 

best regards 

mohammad.D 
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