Subject: Re: [#2462971] - Conversation with Necy
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Date: Fri, 30 Apr 2021 23:43:44 -0700 (MST)

Hi Murtaza, 

Apologies for the same. Have informed the team and briefed everyone about it as well. 

Thanks 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "HomeBox Customercare UAE" <[email-masked]>, "Anton dilshan" <[email-masked]>, "hbpending uae" <[email-masked]>, "homebox delivery" <[email-masked]>, "Soundar Rajan" <[email-masked]>, "Abdul Rasheed" <[email-masked]>, "Subhash Jangir" <[email-masked]>, "Home Box" <[email-masked]> 
Sent: Saturday, May 1, 2021 10:24:56 AM 
Subject: RE: [#2462971] - Conversation with Necy 

Hi Niren, 

Team is not checking the CRM or the invoice before raised any complaint. 

Please check the below complaint that was raised for the mattress however there is no mattress in the invoice… 

In the chat customer has give a phone # to pullout the invoice details and the correct invoice # is 902710193862019122, for now I have raised the complaint, please brief the team to check the invoice / CRM before raising the complaint. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Home Box <[email-masked]> 
Sent: Tuesday, April 27, 2021 4:30 PM 
To: Anton Dilshan <[email-masked]>; hbpending uae <[email-masked]>; Homebox Delivery <[email-masked]>; Soundar Rajan <[email-masked]>; Abdul Rasheed <[email-masked]>; Subhash Jangir <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]> 
Subject: Fwd: [#2462971] - Conversation with Necy 

External email sender, please take precaution. 

​Hi Team, 

Order No: 9794862191 

CRM: 2743074 

​ 

Problem statement: Cx is complaint that the mattress is deformed and a small part of the mattress is sunk, kindly action. 

​ 

​ 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2462971&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C4750e707fdf04c4a2f7508d909783cd6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637551234292389164%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ocsTqjl0cnfsG%2FIqXlFJ9I0WvsZDvWo2u5G5%2B%2BznL04%3D&reserved=0 | 
#2462971 ] raised by Necy (). 

Thanks & Regards, 

The support team. 

2462971:1125156 
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