Subject: Process queries
From: Niren Dsouza <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>
Date: Thu, 29 Apr 2021 08:46:01 -0700 (MST)

Hi Yahia, 
We had a couple of queries for which would appreciate your advice. 

1. We're getting emails from cx asking as to why the Shoqia store has been shut down and is it temporary or no? 
2. As advised by you, the Sahla tech issue should be resolved within 7-14 days. We're having issues where it is pending for 16 days or more. How do we resolve these?Also why should the Sahla tech issue be encountered by customers who have returned items online to the courier to be returned to the WH? 
3. What is the CPR4 and CPR5 stores? 

Looking forward to hearing from you 
Regards 
Niren D'Souza 
Team Manager 
[email-masked]