Subject: Ageing tickets beyond 10 days
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>, radhika jawle <[email-masked]>
Date: Wed, 28 Apr 2021 10:15:16 -0700 (MST)

Hi Murtaza/Radhika 
I'm attaching a list of the oldest ageing tickets that we have pending across groups. 
Would greatly appreciate your assistance in getting these closed. 

Ticket ID 	Subject 	Status 	Source 	Type 	Agent 	Group 	Created time 	Order No 	AWB Number 	HB Chat Type 	Reason Category 	Sub Reason 	HB 3rd Party Waiting 	HB Party 	HB Issue 	Full name 	Contact ID 	Days 	Ageing 
1997716 	9628835079 wooden ironing board 	Waiting on Third Party 	Email 	Post Order Inquiry 	Ankit Kumar 	HomeBox UAE 	######## 	9.63E+09 					Courier 	LMG 	Return not Collected 	Max Tsernosjov 	[email-masked] 	99.27 	+15 days 
2357374 	Conversation with S.alqubaisi 	Waiting on Third Party 	Chat 	Complaints 	Mohammed Ali 	HB-LSM-Followup 	######## 	9.65E+09 	3.41E+13 	Customer Services 	Delivery Related 	Partial Delivery 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	S.alqubaisi 	S.alqubaisi 	22.20 	+15 days 
2359102 	Conversation with Ø¹Ø§Ù„ÙŠØ©Ø®Ø§Ù†âœ¨ 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Abu Sufian 	HB-LSM-Followup 	######## 	9.65E+09 	RP042021001328 	Customer Services 	Refunds and Cancelations 	Return item not received 	Courier 	LMG 	Return not Collected 	Ø¹Ø§Ù„ÙŠØ©Ø®Ø§Ù†âœ¨ 	Ø¹Ø§Ù„ÙŠØ©Ø®Ø§Ù†âœ¨ 	22.00 	+15 days 
2370770 	Conversation with Elham 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Mohammed Ali 	HB-LSM-Followup 	######## 	9.65E+09 	FP040821000308 	Customer Services 	Delivery Related 	Day of Delivery - Status 	Courier 	LMG 	Delayed Delivery 	Ø§Ù„Ù‡Ø§Ù… 	[email-masked] 	19.64 	+15 days 
2371245 	Conversation with TECHNICAL ACTS 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Mohammed Ali 	HB-LSM-Followup 	######## 	9.64E+09 	FP022021002418 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	LMG 	Delayed Delivery 	Sanudraj 	[email-masked] 	19.49 	+15 days 
2389202 	Returns 	Open 	Portal 	Complaints 	Abdul Saboor 	HomeBox UAE 	######## 	0 	WWD 							Damage Ute 	[email-masked] 	15.61 	+15 days 
2394634 	Conversation with Maaz Azad 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Sreelal.t CT 	HB-LSM-Followup 	######## 	9.65E+09 	WWD 	Mattress Related 	Post-Sales 	Product Complaints 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Maaz Azad 	[email-masked] 	14.52 	11-15 days 
2397022 	Conversation with Jithendra Babu 	Waiting on Third Party 	Chat 	Complaints 	Sreelal.t CT 	HB-LSM-Followup 	######## 	0 	WWD 	Customer Services 	Delivery Related 	Delivery Status 	Internal Dubai 	Furniture Warehouse 	Others 	Jithendra Babu 	[email-masked] 	14.13 	11-15 days 
2399373 	Conversation with Muhammad Maaz Hameed 	Open 	Chat 	Post Order Inquiry 	Abdullah Ahemad 	HB-LSM-Followup 	######## 	9.65E+09 	FP041321001054 	Customer Services 		Internal Dubai 	Customer Care 	Invoice Request 	Muhammad Maaz Hameed 	[email-masked] 	13.46 	11-15 days 
2402270 	I want to raise complaint against your branch in Sharjah city center 	Waiting on Customer 	Facebook 	Store Inquiries 	Amir Aziz 	HB LiveSalesman 	######## 	234 					Warehouse 	HB Warehouse - UAE 	Others 	Haitham El Attar 	Haitham El Attar 	13.04 	11-15 days 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]