Subject: Daily performance summary for LiveSalesman team for April 27th 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Wed, 28 Apr 2021 10:10:29 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for April 27th, 2021. 

    * Total tickets created : 
Total tickets 	Groups 						
Agents 	Facebook KSA HB 	Facebook UAE HB 	Whatsapp open 	Whatsapp resolved 	Emails KSA 	Emails UAE 	Grand Total 
Abdul Saboor 					6 	34 	40 
Abu Sufian 				14 			14 
Adam musa yagoub yousif 			1 	8 			9 
Amir Aziz 	4 	3 					7 
Amr Khalil 					32 		32 
Ankit Kumar 		5 		4 		23 	32 
Hasan Nour 		6 			38 		44 
Ibrahem Mahmoud 				23 			23 
Jok Kuol 				20 			20 
Manmoon Alsadig Haroon Adam 					32 		32 
Mohammad Faizan 				30 			30 
Mohammed Ali 				9 	1 	3 	13 
Mosab Mohammed Abdalla Nasreldin 			3 	34 			37 
Niren Dsouza 		9 					9 
No Agent 	1 	2 			43 	3 	49 
Sreelal.t CT 			3 	25 			28 
Syed Ataullah 					1 		1 
Waseem Ahemad . Khan 				21 			21 
Grand Total 	5 	25 	7 	188 	153 	63 	441 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abdulsaboor Jawid 	6 	5 
Abu sufian 	30 	30 
adam yousif 	30 	26 
ankit KUMAR 	26 	20 
Ibrahem Mahmoud 	52 	54 
JOK KUOL 	56 	55 
Mohammad Faizan 	49 	44 
Mohammed ali 	33 	33 
mosab nasreldin 	70 	71 
Sreelal ct 	41 	35 
waseem khan 	36 	33 
Grand Total 	429 	406 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	6 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	3 
		Delivery Status 	49 
		Partial Delivery 	3 
		Reschedule Delivery 	6 
		(blank) 	1 
	Delivery Related Total 		69 
	Product Complaint 	Complaint outside Warranty 	4 
		Complaint within Warranty 	18 
	Product Complaint Total 	22 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	4 
		Refunds after Return 	5 
		Return item not received 	1 
		Return Request Initiation 	7 
	Refunds and Cancelations Total 	25 
	(blank) 	(blank) 	8 
	(blank) Total 		8 
Customer Services Total 			124 
Mattress Related 	Post-Sales 	Product Complaints 	2 
	Post-Sales Total 		2 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	6 
	No Answer Total 		6 
No Answer Total 			6 
PreSales 	Other Enquiry 	Offers 	2 
		Payment Methods 	5 
		Store Availability 	13 
		Store Location 	6 
		Using Shukran Points 	1 
		Website/App Issues 	4 
		(blank) 	1 
	Other Enquiry Total 		32 
	Policy Related 	Delivery Cost 	3 
		Delivery Time 	3 
		Return Policy 	1 
	Policy Related Total 		7 
	Product Related 	Combo 	1 
		Product Specification 	58 
		(blank) 	4 
	Product Related Total 		63 
PreSales Total 			102 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			234 

    * Total count of ageing for Facebook: 
Facebook UAE 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	Grand Total 
Amir Aziz 	13 	3 	1 	4 	1 	22 
Ankit Kumar 	10 					10 
Hasan Nour 	4 					4 
Mohd Adeel Akhter 	4 					4 
Niren Dsouza 	5 					5 
Grand Total 	36 	3 	1 	4 	1 	45 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 					1 		1 
Abu Sufian 	2 	1 		2 		1 	6 
Adam musa yagoub yousif 	1 						1 
Ankit Kumar 	2 						2 
Ibrahem Mahmoud 		1 		1 			2 
Jok Kuol 	2 						2 
Mohammed Ali 						3 	3 
Mosab Mohammed Abdalla Nasreldin 	2 	1 					3 
Sreelal.t CT 	5 		1 		2 		8 
Waseem Ahemad . Khan 	2 	2 	2 	2 			8 
Grand Total 	16 	5 	3 	5 	3 	4 	36 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( UAE) : 
Emails UAE 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdul Saboor 	21 	1 		2 	1 	25 
Ankit Kumar 	23 		1 	1 	1 	26 
Mohammed Ali 	17 	3 	2 	2 		24 
Sreelal.t CT 	2 	1 				3 
Grand Total 	63 	5 	3 	5 	2 	78 

    * Total count of ageing for emails( KSA) : 
Emails KSA 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 	2 			1 		1 	4 
Amr Khalil 	18 	5 	2 	6 		1 	32 
Hasan Nour 	34 	5 	2 	5 		8 	54 
Manmoon Alsadig Haroon Adam 	37 	6 	10 	10 	2 	9 	74 
Mohammed Ali 	2 						2 
Mohd Adeel Akhter 	18 	1 	1 	4 		7 	31 
Syed Ataullah 	2 		2 	2 	1 	11 	18 
Grand Total 	113 	17 	17 	28 	3 	37 	215 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]