Subject: Re: English Language Test - yahkoob e t
From: Niren Dsouza <[email-masked]>
To: Harpreet Livesalesman <[email-masked]>
Date: Tue, 27 Apr 2021 09:48:21 -0700 (MST)

Hi Harpreet, 
English is decent. 
7/10. 
Can be hired. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Harpreet Livesalesman" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Sent: Monday, April 26, 2021 1:46:24 PM 
Subject: Fwd: English Language Test - yahkoob e t 

Hi Niren, 

please check his english 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 24, 2021, at 6:09 AM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	yahkoob e t / (91) 8921972797 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Greeting from babyshop.com 
Hi, This is yahkoob. first I would like to thank you for contacting our customer care team regarding your concern related to your order. we received your mail mentioning that your order didn't receive yet from our courier team. as per data in our system, consignment reached at final destination for delivery, But the courier tried to contact with you. but your address was wrong. we hold your consignment for three days. after it is returned to our centre. your amount will be credited to your mode of payment. I suggest you to update your address immediately and order once again. if there is any enquiry you can contact us through mail or application. i hope your concern is solved and Thank you for contacting us. 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Greeting from babyshop.com 
Hi, 
This is yahkoob. first I would like to thank you for contacting our customer care team regarding your concern related to your order. we received your complaint regarding the product you purchased. Sorry for the inconvenience caused to you. I request you to send me an image of the damaged part. I forwarded your complaint to the Home box team. The home box team will contact you and replace your Tv cabinet. Please fix a convenient time for you to replace your Tv cabinet and tell us. I request you to keep the purchase bill and the warranty paper with you to avoid further issue with the Home box team. if there is any other enquiry, do not hesitate to reach to us. Thank you for contacting us