Subject: RE: Customer Really angry
From: Murtaza Kutiyanawala <[email-masked]>
To: Shadab Ahmed Khan <[email-masked]>
Cc: Niren Dsouza <[email-masked]>
Date: Mon, 26 Apr 2021 08:30:36 +0000

Hi Shadab,

Please find the email where the delivery team and the CCC team tried calling the customer but # was not reachable.

The delivery has been rescheduled for the 29th April 3rd slot

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Shadab Ahmed Khan <[email-masked]>
Sent: Monday, April 26, 2021 12:25 PM
To: Murtaza Kutiyanawala <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: Customer Really angry
Importance: High

Hi Murtaza,

The customer received the delivery updates of 25th April from our end.

However, nobody showed up to deliver and neither customer received any calls/updates. Kindly align Express delivery as per customer convenience.

Thanks,
[A close up of a sign  Description automatically generated]
  Shadab Khan
  Sr. Executive Ecom.
   M  :  +971 506586045
   Landmark Tower, Dubai Marina
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7Cc2901126aaf74104e58b08d9088cc982%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637550223054363320%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OoXvVBCAExjcF2KxsrMBxMeqFdChqH7ijxaegkzs8Aw%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Customer no answer / Sw/off
From: Ahmed Faraz <[email-masked]>
To: Homebox Delivery <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Cc: Anton Dilshan <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Abdul Rasheed <[email-masked]>, "Prabhuldev Prabhakaran" <[email-masked]>, Munawar Ahmed <[email-masked]>, Harsha Lasantha <[email-masked]>, Soundar Rajan <[email-masked]>
Date: Sun, 25 Apr 2021 12:00:39 +0000

Hi,

Comp. no

Call Date

Invoice No

Customer Name

Customer Mobile

Reason

Call Details

Call Status

Agent

Select

MoreInfo

2736503

4/25/2021 3:59:56 PM

29038101609520210420

amz-fahad shamim

0569376472

CTD Pending

customer contact not reachable and there is no alternative contact detail.

CLS

212196

More<javascript:openpopup('2736503','AE')>

Regards,

Ahmed Faraz

Customer care Executive

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

 E   :  [email-masked]<mailto:[email-masked]>

 Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7Ce047ff5151eb4feaaed608d907e1bec6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549488412176382%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tyF8CkrxF6%2FLLXJ4nCvfgDQkPGwUU7znbulcSH2KM%2BE%3D&reserved=0>

From: Homebox Delivery <[email-masked]>
Sent: Sunday, April 25, 2021 3:56 PM
To: HomeBox Customercare UAE <[email-masked]>
Cc: Anton Dilshan <[email-masked]>; Yunis Fakrudeen <[email-masked]>; Abdul Rasheed <[email-masked]>; Prabhuldev Prabhakaran <[email-masked]>; Munawar Ahmed <[email-masked]>; Harsha Lasantha <[email-masked]>; Soundar Rajan <[email-masked]>
Subject: Customer no answer / Sw/off

Dear team,

Please find the below CRM and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

2736472

4/25/2021 3:54:54 PM

29038101609520210420

amz-fahad shamim

0569376472

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Abdul Hameed

UAE

customer not responding and there is no alternative contact detail. Kindly check & Needful. Team:Mohd Razzaq TPK

-

-

-

220841

25-Apr-2021

Regards & Thanks

Balamurugan Karuppasamy

Tel : +971- 48215931