Subject: RE: GDMS/ CRM issues
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, "Rajendra Kondamari (TCS)" <[email-masked]>, LMG SDM Team <[email-masked]>, "Sunil Suresh (TCS)" <[email-masked]>, "Nishikant Sethi (TCS)" <[email-masked]>, Jijesh Pillai <[email-masked]>, Sameer Sadiq <[email-masked]>, Yahia Taha <[email-masked]>, saurabh <[email-masked]>, LMG Wintel Admin <[email-masked]>, Infosec Icc <[email-masked]>
Date: Mon, 26 Apr 2021 08:25:10 +0000

Hi Niren,

Please check the below note from IT and monitor for a couple of hours and please share your feedback on the same email.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Sanket Jagdale <[email-masked]> On Behalf Of Infosec Icc
Sent: Monday, April 26, 2021 12:23 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>; deeksha <[email-masked]>; Niren Dsouza <[email-masked]>; Rajendra Kondamari (TCS) <[email-masked]>; LMG SDM Team <[email-masked]>; Sunil Suresh (TCS) <[email-masked]>; Nishikant Sethi (TCS) <[email-masked]>; Jijesh Pillai <[email-masked]>; Sameer Sadiq <[email-masked]>; Yahia Taha <[email-masked]>; saurabh <[email-masked]>; LMG Wintel Admin <[email-masked]>
Subject: RE: GDMS/ CRM issues

External email sender, please take precaution.
Hi Murtaza,

We have done some changes at our end. Please check with team and let us know there observation.

If they still face issue we will have remote session to check this further.

Thanks & Regards,
Sanket Jagdale
Security Device Management Team
Tata Consultancy Services
Ph:- +91 022 67788052
Mailto: [email-masked]<mailto:[email-masked]>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 1:35 PM
To: Infosec Icc <[email-masked]<mailto:[email-masked]>>; Sanket Jagdale <[email-masked]<mailto:[email-masked]>>; Nishikant Sethi (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Rajendra Kondamari (TCS) <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; LMG SDM Team <[email-masked]<mailto:[email-masked]>>; Sunil Suresh (TCS) <[email-masked]<mailto:[email-masked]>>; Jijesh Pillai <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>
Subject: RE: GDMS/ CRM issues

"External email. Open with Caution"
Hi Sanket / Nishikant,

Request you to check on the below issue faced by LSM team regarding the new SSL link.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7Cdae69300aa0b46681b6908d9088c8dbe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637550222038628852%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=twropIJ6uWnz4P6RaxcJxWNXXmG0yUhuXeBfzuL9iJ0%3D&reserved=0>

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 24, 2021 7:11 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: GDMS/ CRM issues

External email sender, please take precaution.
Hi Murtaza,

This is to apprise you of issues we have been facing while using GDMS/CRM with the new link.
As you are aware, we only have 4 login ID's for Citrix which we are using to support both territories for 19 agents which is very tough.
Now what we have all been experiencing ever since the new link has been requisitioned is that both these softwares crash after 8-15 minutes of using them.
There is no timeout error message or any other conflict that could be causing this. We have been experiencing this on different system with different connections, with or without a firewall. This is severely hampering our service delivery as real time updates for the cx are getting impacted due to the 3-5  minutes it takes to open the software up all over again.
This is the error that pops up before the software shuts down : 

Would greatly appreciate some assistance in getting this resolved in the absence of additional ID's.
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7Cdae69300aa0b46681b6908d9088c8dbe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637550222038638840%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=G0Xv%2FNBQBUbsd02NHIi%2FUc%2FWF512LOzYhf%2Bfte%2BJe9M%3D&reserved=0>

=====-----=====-----=====
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com