Subject: RE: Ageing tickets
From: Karim Asklany <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>, HB.CCCKSA <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sun, 25 Apr 2021 13:52:34 +0000

Dear @Yahia Taha<mailto:[email-masked]>,

Please find below tickets status.

Ticket ID
Ops Remarks
2174248
not assigned to WH group
2244926
not assigned to WH group
2273551
not assigned to WH group
2287114
update and closed
2288756
not assigned to WH group
2297785
not assigned to WH group / not related
2305555
updated and closed
2311913
updated
2313249
updated
2315859
not assigned to WH group / not related
2319661
not assigned to WH group
2339883
updated
2340476
not assigned to WH group
2342484
not assigned to WH group
2343190
not assigned to WH group
2349187
ticket No 2316365 update for the same 12 days ago
2349302
updated
2352955
updated
2353918
updated
2354179
updated
2359615
not assigned to WH group
2360812
not assigned to WH group
2362292
not assigned to WH group
2364727
updated
2368934
not assigned to WH group
2370157
updated
2370944
updated
2373529
updated

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: Niren Dsouza <[email-masked]>
Sent: Sunday, April 25, 2021 1:57 PM
To: Karim Asklany <[email-masked]>
Cc: Yahia Taha <[email-masked]>; saurabh <[email-masked]>; deeksha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: Re: Ageing tickets

External email sender, please take precaution.
Dear Yahia,

We would greatly appreciate, if the issue is resolved, if you could close the parent ticket as well as the child ticket.
By the time we get the report back from you and then check and resolve the parent ticket, it does increase the ageing greatly.
It would be greatly appreciated if you could get this implemented.

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Karim Asklany" <[email-masked]<mailto:[email-masked]>>
To: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 25, 2021 4:14:04 PM
Subject: RE: Ageing tickets

Dear Yahia,

I am working on it.

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 25, 2021 1:23 PM
To: Karim Asklany <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ageing tickets

Dear Karim,

Requesting your kind support please.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C9858aba413d343672fa808d907d8d0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549450066429096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Mn84PunsZlGn3kiiaYrGbPCqA1bqmrxhoT4WTXuKhnU%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C9858aba413d343672fa808d907d8d0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549450066439054%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KLSoYILFS6kEXTT0pDwV5O1VDZLq7Mdi%2Fg0ytAd0bwo%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 24, 2021 5:48 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Ageing tickets

External email sender, please take precaution.
Hi Yahia.
I hope you've been doing well.
I've attached a list of the oldest ageing tickets that we have unresolved as of right now.
We have been sending this list to the WH as well but have been facing some difficulty in closing them.
Please note not all tickets are assigned to the WH for varying reasons.
We would greatly appreciate if you could take some time out of your schedule to examine these tickets and resolve them.

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com