Subject: Undeliverable: Re: Ageing tickets
From: <[email-masked]>
To: <[email-masked]>
Date: Sun, 25 Apr 2021 10:56:46 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
niren.dsouza    Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   4/25/2021 10:56:41 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: Ageing tickets

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       PAXPR09MB5216.eurprd09.prod.outlook.com

Message Hops
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1       4/25/2021
10:56:41 AM     mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       4/25/2021
10:56:41 AM     mail.lsmindia.com       localhost       ESMTP   *
3       4/25/2021
10:56:41 AM     localhost       mail.lsmindia.com       ESMTP   *
4       4/25/2021
10:56:41 AM     mail.lsmindia.com       localhost       ESMTP   *
5       4/25/2021
10:56:42 AM     localhost       mail.lsmindia.com       ESMTP   1 sec
6       4/25/2021
10:56:44 AM     mail.lsmindia.com       DB5EUR03FT006.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
7       4/25/2021
10:56:44 AM     DB5EUR03FT006.eop-EUR03.prod.protection.outlook.com     DB7PR05CA0070.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *
8       4/25/2021
10:56:45 AM     DB7PR05CA0070.eurprd05.prod.outlook.com PAXPR09MB5216.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec

Original Message Headers

Date: Sun, 25 Apr 2021 03:56:41 -0700 (MST)
From: Niren  Dsouza <[email-masked]>
To: Karim Asklany <[email-masked]>
CC: Yahia Taha <[email-masked]>,
        saurabh <[email-masked]>,
        deeksha <[email-masked]>,
        Ramesh Gottimukkala <[email-masked]>,
        ArishLaila <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>
Subject: Re: Ageing tickets
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Subject: Re: Ageing tickets
From: Niren Dsouza <[email-masked]>
To: Karim Asklany <[email-masked]>
Cc: Yahia Taha <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Sun, 25 Apr 2021 03:56:41 -0700 (MST)

External email sender, please take precaution.

Dear Yahia,

We would greatly appreciate, if the issue is resolved, if you could close the parent ticket as well as the child ticket.
By the time we get the report back from you and then check and resolve the parent ticket, it does increase the ageing greatly.
It would be greatly appreciated if you could get this implemented.

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]

________________________________
From: "Karim Asklany" <[email-masked]>
To: "Yahia Taha" <[email-masked]>
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "ArishLaila" <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Sent: Sunday, April 25, 2021 4:14:04 PM
Subject: RE: Ageing tickets

Dear Yahia,

I am working on it.

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: Yahia Taha <[email-masked]>
Sent: Sunday, April 25, 2021 1:23 PM
To: Karim Asklany <[email-masked]>
Cc: saurabh <[email-masked]>; deeksha <[email-masked]>; Niren Dsouza <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: RE: Ageing tickets

Dear Karim,

Requesting your kind support please.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C19dd32beffeb48418e4a08d907d4171c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549429759637080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RAx2ry7gNF1Wz0A%2Fk46GTchhAaQZGIaUAirEYYMv7wo%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C19dd32beffeb48418e4a08d907d4171c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549429759637080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VIrRGZx3HbZIDumhmeQBWdRtaZqXubuPki4VLXwr544%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 24, 2021 5:48 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Ageing tickets

External email sender, please take precaution.
Hi Yahia.
I hope you've been doing well.
I've attached a list of the oldest ageing tickets that we have unresolved as of right now.
We have been sending this list to the WH as well but have been facing some difficulty in closing them.
Please note not all tickets are assigned to the WH for varying reasons.
We would greatly appreciate if you could take some time out of your schedule to examine these tickets and resolve them.

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com