Subject: Re: Ageing tickets
From: Niren Dsouza <[email-masked]>
To: Karim Asklany <[email-masked]>
Cc: Yahia Taha <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Sun, 25 Apr 2021 03:56:41 -0700 (MST)

Dear Yahia, 

We would greatly appreciate, if the issue is resolved, if you could close the parent ticket as well as the child ticket. 
By the time we get the report back from you and then check and resolve the parent ticket, it does increase the ageing greatly. 
It would be greatly appreciated if you could get this implemented. 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "Karim Asklany" <[email-masked]> 
To: "Yahia Taha" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "ArishLaila" <[email-masked]>, "HB.CCCKSA" <[email-masked]> 
Sent: Sunday, April 25, 2021 4:14:04 PM 
Subject: RE: Ageing tickets 

Dear Yahia, 

I am working on it. 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

From: Yahia Taha <[email-masked]> 
Sent: Sunday, April 25, 2021 1:23 PM 
To: Karim Asklany <[email-masked]> 
Cc: saurabh <[email-masked]>; deeksha <[email-masked]>; Niren Dsouza <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: RE: Ageing tickets 

Dear Karim, 

Requesting your kind support please. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 24, 2021 5:48 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: saurabh < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Ageing tickets 

External email sender, please take precaution. 

Hi Yahia. 

I hope you've been doing well. 

I've attached a list of the oldest ageing tickets that we have unresolved as of right now. 

We have been sending this list to the WH as well but have been facing some difficulty in closing them. 

Please note not all tickets are assigned to the WH for varying reasons. 

We would greatly appreciate if you could take some time out of your schedule to examine these tickets and resolve them. 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

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