Subject: GDMS/ CRM issues
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 24 Apr 2021 08:10:33 -0700 (MST)

Hi Murtaza, 

This is to apprise you of issues we have been facing while using GDMS/CRM with the new link. 
As you are aware, we only have 4 login ID's for Citrix which we are using to support both territories for 19 agents which is very tough. 
Now what we have all been experiencing ever since the new link has been requisitioned is that both these softwares crash after 8-15 minutes of using them. 
There is no timeout error message or any other conflict that could be causing this. We have been experiencing this on different system with different connections, with or without a firewall. This is severely hampering our service delivery as real time updates for the cx are getting impacted due to the 3-5 minutes it takes to open the software up all over again. 
This is the error that pops up before the software shuts down : 

Would greatly appreciate some assistance in getting this resolved in the absence of additional ID's. 
Niren D'Souza 
Team Manager 
[email-masked]