Subject: Fwd: KSA Affected orders list due to order sequence exhaustion - 23rd Apr 21
From: Niren Dsouza <[email-masked]>
To: syed ataullah <[email-masked]>, Mohd Adeel <[email-masked]>, hasan nour <[email-masked]>, Amr Khalil <[email-masked]>, "Manmoon Alsadig, Haroon. Adam" <[email-masked]>
Date: Sat, 24 Apr 2021 07:51:18 -0700 (MST)

Hi guys, 
Please read the email below as some KSA orders have been placed with 11 digit order numbers which cannot be searched in HYBRIS. 
If a cx gives you such an order number, refer to the sheet attached for the corresponding 10 digit number in order to pull it up in HYBRIS. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Yahia Taha" <[email-masked]> 
To: "HB.CCCKSA" <[email-masked]>, "Crys_HBKSA" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Cc: "Hasan Razakhan" <[email-masked]>, "Baraa Abukhadra" <[email-masked]>, "Layan Shehadeh" <[email-masked]> 
Sent: Saturday, April 24, 2021 4:21:43 PM 
Subject: FW: KSA Affected orders list due to order sequence exhaustion - 23rd Apr 21 

List attached. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Sankar T <[email-masked]> 
Sent: Friday, April 23, 2021 3:37 PM 
To: Jessie Caparas <[email-masked]>; Tarek Mohamedali <[email-masked]>; Yahia Taha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Hisham Hamdy <[email-masked]> 
Cc: Suhas Bennikal <[email-masked]>; [email-masked] 
Subject: KSA Affected orders list due to order sequence exhaustion - 23rd Apr 21 

External email sender, please take precaution. 

Hi all, 

Today we have encountered an issue where our KSA order sequence has exhausted and we have started receiving orders in 11 digit. Since RMS/WMS accepts only 10 digits order number, we had to regenerate the 10 digit order code against all the 11 digit order numbers (refer the attachment) and updated in our hybris and pushed to WMS for the fulfillment. 

    1. If customer calls and gives the 11 digit order number to check the status, please get the corresponding 10 digit order from the attached sheet and check the status in cockpit as we will not be able to see the 11 digit order numbers in cockpit 
    2. Similarly, if customer complains about the refund for prepaid orders, we will have get the status in PayFort using 11 digit order numbers. 
    3. There are few 11 digits are already fulfilled from store so we haven’t taken any action against them 

Below are the concept wise affected wise count. 

	

Concept 	

Order Count 

babyshopsa 	

39 

centrepointsa 	

1374 

homeboxsa 	

100 

homecentresa 	

213 

lifestylesa 	

30 

maxsa 	

1398 

shoemartsa 	

10 

splashsa 	

58 

Grand Total 	

3222 

Kindly let us know for further concerns. 

Thanks, 

Sankar. 
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