Subject: FW: KSA Affected orders list due to order sequence exhaustion - 23rd Apr 21
From: Yahia Taha <[email-masked]>
To: HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Baraa Abukhadra <[email-masked]>, Layan Shehadeh <[email-masked]>
Date: Sat, 24 Apr 2021 10:51:43 +0000

List attached.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Sankar T <[email-masked]>
Sent: Friday, April 23, 2021 3:37 PM
To: Jessie Caparas <[email-masked]>; Tarek Mohamedali <[email-masked]>; Yahia Taha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Hisham Hamdy <[email-masked]>
Cc: Suhas Bennikal <[email-masked]>; [email-masked]
Subject: KSA Affected orders list due to order sequence exhaustion - 23rd Apr 21

External email sender, please take precaution.
Hi all,

Today we have encountered an issue where our KSA order sequence has exhausted and we have started receiving orders in 11 digit. Since RMS/WMS accepts only 10 digits order number, we had to regenerate the 10 digit order code against all the 11 digit order numbers (refer the attachment) and updated in our hybris and pushed to WMS for the fulfillment.

  1.  If customer calls and gives the 11 digit order number to check the status, please get the corresponding 10 digit order from the attached sheet and check the status in cockpit as we will not be able to see the 11 digit order numbers in cockpit
  2.  Similarly, if customer complains about the refund for prepaid orders, we will have get the status in PayFort using 11 digit order numbers.
  3.  There are few 11 digits are already fulfilled from store so we haven’t taken any action against them

Below are the concept wise affected wise count.

Concept
Order Count
babyshopsa
39
centrepointsa
1374
homeboxsa
100
homecentresa
213
lifestylesa
30
maxsa
1398
shoemartsa
10
splashsa
58
Grand Total
3222

Kindly let us know for further concerns.

Thanks,
Sankar.
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